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Long-Term Care Ombudsman

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ORGANIZATION: Central Massachusetts Agency on Aging

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Become a Volunteer with the Central Mass Long Term Care Ombudsman Program!

What Does a Volunteer Ombudsman do?

  • Visits residents of local nursing homes and rest homes on a regular basis
  • Listens to residents’ concerns or difficulties during the course of a facility visit
  • Solves problems and mediates
  • Reports observations
  • Advocates for residents’ rights
  • Supports the residents' privacy and confidentiality

What is the time commitment?

The Massachusetts Long Term Care Ombudsman Program requires volunteers to commit to at least one year of their time, spending 1-2 hours per week with residents at an assigned nursing home or rest home. An initial 20 hour classroom training is provided, along with on-site training and certification. There is also a 1-2 hour mandatory monthly staff meeting to provide ongoing training and education. Ombudsmen are trained and certified by the Executive Office of Health and Human Services to ensure they are qualified and prepared.

Does volunteering require special skills?

The most important requirements are compassion, respect for older persons, and common sense. A positive attitude, a willingness to listen and the ability to communicate effectively and available time are also important. The Ombudsman Program will provide training and supervision to develop specific skills.

What skills will I develop?

  • Communication
  • Listening skills
  • Relationship Building
  • Confidentiality
  • Complaint resolution
  • Rights Advocacy

Who can volunteer?

Anyone who possesses a genuine care and concern for individuals and believes their efforts can impact the quality of life in Long Term Care. Reliable transportation is a must.

  • Volunteers will fill out an application with the Program Director.
  • All volunteers must pass a CORI.
  • All volunteers must have proof of COVID-19 vaccination.
  • Spanish speaking is a plus!
  • Experience with elder care, nursing facilities, patient advocacy, caregiving, etc. are a plus.
  • We are looking for volunteers across Central Massachusetts, but particularly in the southern part of the region which includes: West Brookfield, North Brookfield, Warren, Brookfield, East Brookfield, Spencer, Charlton, Sturbridge, Southbridge, Dudley, Oxford, Webster, Sutton, Douglas, Uxbridge, Northbridge, Mendon, Millville, Bellingham, Blackstone, Franklin, Medway, Hopedale, Milford, and Upton.

To learn more or apply, email OMB@seniorconnection.org or call 508-853-1373 for application details.

More opportunities with Central Massachusetts Agency on Aging

No additional volunteer opportunities at this time.

About Central Massachusetts Agency on Aging

Location:

330 Southwest Cutoff, Suite 203, Worcester, MA 01604, US

Mission Statement

The Central Massachusetts Agency on Aging is the leader in information and resources for older adults and caregivers in Central Massachusetts. Since 1974, Central Massachusetts Agency on Aging has sought to provide nutrition services, transportation, legal assistance, crisis intervention and other services to older persons. Building on over four decades of experience, we connect individuals across Worcester and Middlesex Counties with the assistance they need. To learn more, visit SeniorConnection.org

Description

The Central Massachusetts Agency on Aging (CMAA) seeks to enhance the quality of life for area older persons and caregivers through Leadership, Resources, Coordination of Services and Advocacy. We are the area’s leader in the planning, development and funding of a comprehensive and coordinated community-based service system throughout our planning and service area. CMAA holds a preeminent place in the provision of information online, helping all consumers in leading independent, meaningful and dignified lives in their own homes and communities for as long as possible.

CAUSE AREAS

Crisis Support
People with Disabilities
Seniors
Crisis Support, People with Disabilities, Seniors

WHEN

We'll work with your schedule.

WHERE

Multiple locations Worcester, MA 01604

(42.25308,-71.77411)
 

SKILLS

  • Elder care
  • Critical Thinking
  • People Skills
  • Relationship Building
  • Community Outreach
  • Problem Solving

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • The Massachusetts Long Term Care Ombudsman Program requires volunteers to commit to at least one year, spending 1-2 hours per week with residents at an assigned nursing home or rest home.
  • Volunteers will fill out an application with the Program Director. All volunteers must pass a CORI. All volunteers must have proof of COVID-19 vaccination. Reliable transportation required.

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