ORGANIZATION: Hayward Public Library - Hayward Public Library
Thank you for your interest in becoming a Volunteer Tech Support Tutor at the Hayward Public Library!
Our Goal:
To provide basic computer and digital literacy assistance for community members to best utilize technology independently.
Hayward Public Library's Tech Support Tutoring Program is designed for adult members of the public who are in need of technical support using their wi-fi hotspots, tablets, and Chromebooks, and other general, basic tech support. Some examples could include setting up a Gmail account, downloading an app, or creating an email address.
Tech Support Volunteers will work both with patrons checking out devices from the library, along with patrons who are in need of general tech support. Tutors will be provided training by Hayward Public Library staff and provided resources to reference.
Tech Support Volunteer Tutors will host a weekly 2-hour session, in-person, meeting with community members on a drop-in or schedule basis. Weekly sessions will take place at the Downtown Hayward Library. The program is active now, and looking for volunteers to start as soon as possible!
Requirements:
This position requires a person with the following knowledge and skills:
Familiarity working with technology (e.g. Chromebooks, laptops, Google Drive, smartphones, Wi-Fi hotspots, etc.)
The ability to communicate effectively and patiently with adults of all backgrounds, and library personnel
Familiarity with wi-fi hotspots, tablets, and Chromebooks
Sufficient grasp of basic computer & digital literacy concepts
Self-motivation/direction
Sensitivity to diverse cultures and populations
18 years of age or over
We are planning on hosting a 2 hour Tech Support Session each day the library is open, Monday-Saturday. Our schedule is currently flexible, and we will do our best to provide you a volunteer shift that works with your provided availability.
The Library’s Current Hours:
Monday: 10am-7pm
Tuesday: 10am-7pm
Wednesday: 10am-7pm
Thursday: 11am-6pm
Friday: 10am-5pm
Saturdays: 10am-5pm
Please reach out to the Literacy Program Coordinator, Michelle Gee, at michelle.gee@hayward-ca.gov to get started or for more questions!
835 C St., Hayward, CA 94541, US
The Public Library is dedicated to free and equal access to information, knowledge, independent lifelong learning, cultural enrichment, and the joys of reading for our diverse community.
Public libraries in California seek to engage the talents, skills and commitment of volunteers to serve the communities' information and literacy needs. Libraries offer a variety of skilled volunteer opportunities to make a meaningful contribution to library programs, operations, fundraising events and other community engagement functions. Skilled volunteers have opportunities to lead projects, work with teams of staff and volunteers, learn new skills, and have fun.
888 C StreeetHayward, CA 94541
May 23, 2022
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