SHINE Counselor

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ORGANIZATION: Mystic Valley Elder Services, Inc.

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Good people make great volunteers!

SHINE Program

The SHINE (Serving Health Information Needs of Elders) Program is a state health insurance assistance program that provides free health insurance information, counseling and assistance to Massachusetts residents with Medicare, those approaching Medicare eligibility, and their caregivers. The SHINE Program is administered by the Massachusetts Executive Office of Elder Affairs in partnership with elder service agencies (including Mystic Valley Elder Services), social service and community-based agencies, and Councils on Aging. The program is partially funded by the federal agency Centers for Medicare & Medicaid Services. People who have Medicare or who are about to become eligible for Medicare can meet with a SHINE Counselor to learn about benefits and options available.

Volunteering as a SHINE Counselor

SHINE Counselors are committed volunteers who receive extensive training and become certified by the Executive Office of Elder Affairs in many areas of health insurance, including Medicare Part A, Part B, and Part D; Medigap insurance; Medicare HMOs; retiree insurance plans; prescription drug assistance programs; Medicaid (MassHealth); and other programs for people with limited resources.

To become a SHINE Counselor, you must participate in 8-10 full days of training. After your training is complete, you must pass a state certification exam composed of 100 questions. We will then pair you with an experienced SHINE Counselor to shadow and mentor for about 4 weeks, so you are fully trained and ready to conduct SHINE counseling on your own. Additionally, all new SHINE Counselors are required to use email and be flexible on where they serve in their assignments. To meet the needs of our communities, you may be asked to serve in different outreach sites or in an area other than where you live.

SHINE Counselors volunteer for approximately 2-4 hours each week and a two-year minimum commitment is required.

8 More opportunities with Mystic Valley Elder Services, Inc.

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About Mystic Valley Elder Services, Inc.


300 Commercial Street, # 19, Malden, MA 02148, US

Mission Statement

Our mission is to support the right of older adults and adults living with disabilities to live independently with dignity in a setting of their choice by providing them and their caregivers with information, advice and access to quality services and resources. Our core values: Empowering people by providing quality choices Offering professional, compassionate care Encouraging excellence and innovation Recruiting, supporting, and retaining the best staff and volunteers Embracing diversity and inclusion Fostering collaborations with consumers, professionals, and organizations Expecting individual responsibility within a team environment


Established in 1975, Mystic Valley Elder Services (MVES) is a non-profit agency that provides essential home- and community-based care and resources such as assistance with personal care, household chores, meals, and transportation to more than 20,000 older adults, adults with disabilities, and their caregivers living in 11 communities north of Boston including Chelsea, Everett, Malden, Medford, Melrose, North Reading, Reading, Revere, Stoneham, Wakefield, and Winthrop. The MVES Volunteer Program has the dual mission of engaging people in volunteer service to meet critical community needs while providing a high-quality experience that will enrich their lives also.


Education & Literacy
Health & Medicine
Education & Literacy, Health & Medicine, Seniors


We'll work with your schedule.


Malden & Surrounding CommunitiesMalden, MA 02148



  • Adult Education
  • Healthcare
  • Community Outreach




  • Background Check
  • Must be at least 21
  • Orientation or Training
  • 2-4 hours per week Two-year commitment
  • Must have strong communication skills Must be respectful of client rights to confidentiality Must be willing to learn and retain information relevant to health insurance matters Must sign the SHINE Statement of Commitment

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