Remote Case Worker

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As an Operation Recovery caseworker, you will assist with collecting and verifying data compiled from the Shepherd network. You will operate within our case management system. Some responsibilities may include verifying identification documents, family structure, military experience, and program placement.

Qualifications and Competencies

The ideal volunteer will possess the following:

• Strong interest in, understanding of, and dedication to OpReco’s and the Afghan Evacuation Coalition missions; knowledge of the critical needs facing at-risk Afghans and their families.
• Previous case working experience in an ever-changing environment.
• Experience and success in planning, resourcing, synchronizing, and attention to detail.
• Possess strong oral and written communication skills.
• Ability to work effectively in a collaborative and decentralized environment.
• Experience with and adeptness in cross-sector collaboration.
• Experience with Intake, Assessment, Advocacy, Documentation, and Case Reviews.
• Knowledge of the immigration process is highly desired.
• Is culturally competent, trauma-informed, and able to work with families in crisis.
• Has a solid understanding of PII.
• Experience in CRM/EMR.

Personal Attributes

• Exemplifies character by being honest, discreet, and trustworthy; possesses the utmost integrity.
• Self-starter and innovator; Has a problem-solving mindset, good project skills, and time management.
• Demonstrates humility and flexibility.
• Possesses strong communication skills.

Training Provided

We are seeking a 6-month commitment.

About Operation Recovery:

Our agile organization comprises more than 150 highly-trained and experienced volunteers, including Special Operations veterans, intelligence specialists, medical professionals, immigration experts, refugee organizers, and advocates. We work remotely through secure electronic channels to assess, organize, coordinate, and deploy life-saving support in the aftermath of global crises and disasters. Our response is immediate, and our reach extends anywhere the need exists.

After 20 years, America’s war in Afghanistan officially ended on August 31, 2021. Countless American citizens and Afghan allies were tragically left behind, facing grave danger. Veterans quickly banded together on an unprecedented scale to honor our nation’s promises of freedom and safe resettlement. Over the first few weeks, Operation Recovery volunteers shepherded men, women, and children to safety on a 21st-century underground railroad. Instead of lamp signals, this journey relied on mobile phones. Families were later guided into Kabul’s airport (HKIA) to safe housing where they could shelter. Operation Recovery facilitated an additional nine private charter flights. Our mission is ongoing; natural disasters, conflict, and humanitarian crises threaten the well-being of American citizens and American allies around the world

In the face of unprecedented circumstances, Operation Recovery facilitated nine privately-chartered flights out of Afghanistan in coordination with the Department of State. Three thousand five hundred high-risk individuals were relocated to safety. Nearly $645,000 in food and medical aid has been provided to date. Multiple lines of effort, including connecting travel-ready families with State Department relocation teams, are ongoing. Operation Recovery is tracking 7,500+ allies, including young children, who remain trapped in Afghanistan with limited pathways to the US, dwindling funding, and immense suffering.