ECCL Member Information Manager

Save to Favorites

Reports To: Chief Membership Officer

The volunteer Member Information Manager (MIM) supports the Chief Membership Officer (CMO) in overseeing, managing, and updating member information. The MIM is responsible for monitoring the accuracy of member-related information. The MIM maintains and updates the current, new, and previous members database and informs the CMO, Executive Management Team, and ECCL webmaster of member-related changes.

Assists the CMO to:

• Monitor member representatives and alternates for accuracy
• Manage a member contact database for communications and billing
• Manage prospective member information and data, including acquiring information on new communities (# of homes, phases of development, contacts, etc.).
• Validate the member contact database quarterly
• Recommend programs to involve, engage, and retain members
• Recommend revisions to membership benefits and ECCL’s value proposition
• Answer general membership inquiries; respond to member/non-member information inquiries and other requests
• Attend area events and activities explaining the benefits of the ECCL

Skills:

• Knowledge of marketing, sales, and customer service
• Comfortable making an engaging conversation with potential members
• Enjoy nurturing ongoing relationships with members
• Articulate and comfortable calling people, following up on lapsed memberships and responding to inquiries