Disaster Services Client Casework Associate


Cause Areas


It's flexible! We'll work with your schedule.


1040 South 8th StreetColorado Springs, CO 80906


Position Title:

Disaster Services Human Resources Client Casework Associate. Duty is to evaluate the needs of clients, providing disaster relief services and maintaining records for clients.

Key Responsibilities:

  • Willing to support Red Cross mission
  • Conduct interviews to determine all disaster-caused and disaster-aggravated emergency needs
  • Document the interview and any assistance provided, complete assignment and interview in a timely manner on the appropriate case record/form
  • Maintain confidentiality of client information at all times
  • Provide emotional support through the interview process
  • Provide appropriate Red Cross assistance to meet the identified needs by making appropriate referral, issuing Form 140C Disbursing Order (DO) and/or issuing a Client Assistance Card ( CAC )
  • Follow and implement requests and direction received from your supervisor and administration
  • Seek guidance from your supervisor as necessary and appropriate
  • Inform the client of any resources and where to apply for them
  • Complete supplementary forms as required


  • New Employee and Volunteer Orientation
  • Fulfilling Our Mission: Turning Compassion into Community Action
  • Mass Care Overview
  • Fundamentals of Disaster Assessment--on-line portion
  • Client Casework: Providing Emergency Assistance
  • Shelter Operations
  • Shelter Simulation


Good Match For


Requirements & Commitment


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