Migrant Shelter Airport Guide

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ORGANIZATION: Jewish Family Service of San Diego


COVID-19 Update

Before volunteering, please ask yourself the following questions:

  • Am I feeling well, do I have a cough, temperature or am experiencing other symptoms of illness (i.e., COVID-19, flu, cold?)
  • In the past two weeks, have I or someone I've had close contact with tested positive for COVID-19?
  • Have I been practicing physical distancing or wearing a mask, and/or have attended large gatherings?

If you answered "yes" to any of these statements, please let your JFS volunteer manager know that you will need to cancel your volunteer shift or email sheltervolunteer@jfssd.org.

Program: As part of the San Diego Rapid Relief Network, Jewish Family Service provides on-going services to help transition individuals and families who are seeking Asylum in the United States. These services are in response to the immediate needs of newly arrived migrants, it aims to help them reach their sponsors in other parts of the country. With ankle monitors and notices to appear in court, as many as 30-40 families a day are arriving in need of food, shelter, and medical care. With our partners in the SDRRN, JFS is able to meet the needs of these families and provide them multiple services to assist in their journey ahead. Based on the current COVID-19 pandemic, asylum seekers released by the government will stay in individual hotel rooms for their short stay instead of joining other families in a congregant living setting at a shelter. In partnership with the San Diego Rapid Response Network, JFS will continue to provide case management, travel assistance, nutrition services, medical screenings, and financial support for migrant families.

Goal of Position: Assist shelter guests in navigating the airport surroundings so they can safely board their flight to their sponsor families. Guides will be sent information on the families they will guide the night before. If you are available to be on-call for day-of needs, please indicate on-call availability in the notes section when signing up. Last minute bookings are a regular part of our rhythm and we'd love additional help if you have any flexibility!


  • Answer the health screening questions above.
  • Wear a face mask for the duration of your shift.
  • Meet guests curbside outside airport departures
  • Help guests print tickets at the kiosk.
  • Explain the travel process to the guests.
  • Help guide guests through TSA.
  • Obtain your escort pass so you can easily move through the airport/bus station with guests, assisting them to the appropriate gate.


  • Language recommendations include Spanish, Haitian, and Russian.
  • Must be able to effectively communicate with guests and airport staff.
  • Must effectively navigate the transportation facility.
  • Google Translate recommended for effective communication wit guests.

Time Commitment:

  • 1 - 4 hours

1 Shift

  • 04:00 AM to 09:00 PM
    We have guests departing at all hours of the day. You can sign up for a time that works with your schedule.

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About Jewish Family Service of San Diego


8804 Balboa Avenue, SAN DIEGO, CA 92123, US

Mission Statement

Jewish Family Service is a client-centered, impact-driven organization working to build a stronger, healthier, more resilient San Diego. Our wide range of integrated services Empower Individuals & Families to Move Toward Self-Sufficiency, Support Aging With Dignity, and Foster Community Connection & Engagement throughout San Diego County and the Coachella Valley.


Founded in 1918, we are one of San Diego’s most impactful non-profit human services agencies. Our broad network of staff, volunteers, supporters, and community partners are committed to the pursuit of one shared goal: helping individuals and families in San Diego Move Forward.


Advocacy & Human Rights
Disaster Relief
Immigrants & Refugees
Advocacy & Human Rights, Disaster Relief, Immigrants & Refugees


We'll work with your schedule.
This opportunity has 1 shift


3225 North Harbor DriveSan Diego, CA 92101




  • People 55+


  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Orientation or Training

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