• 1 person is interested
 

Customer Success Volunteer

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BakerRipley

  • 1 person is interested
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BakerRipley students in Adult Education Programs come to BakerRipley to learn skills for jobs and education. The Customer Success Volunteer has a vital role in helping BakerRipley students complete their ESL, GED or vocational training studies. The Customer Success Volunteer manages the adult education student mailbox, voicemails & phone calls, and provides information & referrals to other resources or programs.

What will this achieve?
-A smooth entryway into the Adult Education program for all potential clients.
-A connection to resources for all students in need, so they can achieve their goals and support their families.

What will I need to do?
-Check voicemails and return phone calls as needed, to provide information.
-Help prepare and distribute resource packages and outreach materials to clients and partners.
-Make student phone calls as needed to either request information or offer a service.
-Collect and draft student success stories.
-Greet students into the building and help them navigate.

What is required of me to be successful in this role?
-Cultural Sensitivity and Mutual Respect: Ability to interact professionally with students of diverse backgrounds, developing a rapport with students as the primary drivers of their own learning and success.
-Basic proficiency in workplace computer skills.
-Attention to detail.
-Solid writing skills in English.
-Bilingual (English/Spanish) skills are required.

Where would I be volunteering?
This is an in-person volunteer role at the Gulfton Campus Annex B location, 6655 Rookin at Bellaire. Masks are required.

What is the time commitment?
-To get you started, we will provide training in our program structure, menu of services and the main communication tools. The training will take about 2-3 hours and will be arranged with one of our team members.
-You will also shadow a team member briefly to learn on the job and get familiar with the most frequent requests.
-Volunteers are asked to commit to at least one three-hour shift (either 9 am-12 pm or 5 pm-8 pm) on a Tuesday, Wednesday and/or Thursday each week.

Who would be my supervisor?
Kat Vukasinovic, Adult Education Program Manager

More opportunities with BakerRipley

No additional volunteer opportunities at this time.

About BakerRipley

Location:

4450 HARRISBURG BLVD, Suite 200, HOUSTON, TX 77011, US

Mission Statement

BakerRipley, formerly known as Neighborhood Centers Inc. brings resources, education and connection to more than half a million people throughout Texas each year. For more than a century, we have offered innovative solutions to help low-income families in emerging neighborhoods get a foothold in the region’s economy. We work with residents in more than 70 service locations to help them discover the strengths and skills necessary to become productive, prosperous and self-sufficient. BakerRipley is a United Way agency.

Description

BakerRipley has a rich history in building communities that work since its early days when it was part of the Settlement House movement in the early 1900′s. When Alice Graham Baker founded the agency in 1907, the main intention behind it all was to help every resident of Houston have an opportunity for an education, for health, for work, and to become an informed participant in democracy.

100 years later, the purpose of BakerRipley hasn’t changed one bit.

What makes Houston so great are our vibrant and dynamic neighborhoods - the true engines of any metro. We believe that neighborhoods are the bridges between individuals and the regional economy. When we strengthen underserved neighborhoods, we can see how the quality of life is raised for everyone not just in that community, but the entire region.

We exist to keep our region a place of opportunity for everyone who is working for a better life.

BakerRipley is the largest charitable organization in Texas and hosts a network of over 70 services sites that helps more than half a million people each year. We fulfill our mission to bring resources, education, and connection by working with our neighbors side by side.

When we strengthen underserved neighborhoods, we can see how the quality of life is raised for everyone not just in that community, but the entire region.

BakerRipley is leading the way for building healthy neighborhoods across the country.

Community
Education & Literacy
Employment

WHEN

We'll work with your schedule.

WHERE

6655 Rookin StreetHouston, TX 77074

(29.70768,-95.49641)
 

SKILLS

  • Office Management
  • Administrative Support
  • Customer Service
  • Adult Education
  • Community Outreach
  • Spanish

GOOD FOR

N/A

REQUIREMENTS

  • Orientation or Training
  • Volunteers are asked to commit to at least one three-hour shift (either 9 am-12 pm or 5 pm-8 pm) on a Tuesday, Wednesday and/or Thursday each week. Volunteers are asked to commit to at least one three-hour shift.
  • The training will take about 2-3 hours and will be arranged with one of our team members.

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