FlightSpan Subscriber Support Specialist

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JAARS

Target Staff Type Supported/Volunteer

Work Location JAARS Waxhaw or Remote

FTE 1.000

Position Summary

FlightSpan is a software suite that provides a set of innovative flight operations management tools to mission aviation organizations operating in remote contexts around the world. Your primary focus will be working with our subscribers to provide them with excellent product support as they use FlightSpan in their flight operations.

Position Responsibilities

  • Analyze the clients' learning and training experience for the customer base; develop and maintain training materials for FlightSpan that may include education videos, training mapping.
  • Onboard new subscribers, including data migration analysis, eliminating data corruption and leading the training / learning cycle for key end users and/or administrators.
  • Manage subscriber feedback and assist in triaging bug reports and feature requests
  • Collaborate with the development team to define new application features
  • Work closely with the development team to ensure that design changes and bug fixes adequately address issues raised by our subscribers; act as a primarily point of contact and liaison for the client experience.
  • Manage the process of extracting and digitizing aircraft weight and balance and performance data from Aircraft Flight Manuals for new aircraft types that are added to FlightSpan
  • Assist in testing new features for accuracy and ease of use
  • Maintain training materials, providing individualized training to users and working closely with the development team to provide solutions to issues our subscribers encounter.

Position Requirements

  • A deep and growing walk with the Lord Jesus that includes your personal spiritual growth and the ability to support others in their spiritual growth
  • Embrace the vision, mission and core values of JAARS
  • Aviation operations experience (pilot experience preferred)
  • Affinity for tech and software solutions
  • Excellent spreadsheet competency and a working knowledge of databases
  • Knowledge of Apple’s design principles and application interface guidelines
  • Strong communication skills with a user/customer focus and an always-learning mindset
  • A well-developed coaching and training skillset
  • Strong working knowledge of flight operations, enjoy working with software, be a timely and clear communicator and have a strong aptitude for coaching and training

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About JAARS

Location:

7405 Jaars Rd, PO Box 248, WAXHAW, NC 28173, US

Mission Statement

JAARS' mission is to make Bible translation and language development possible, especially in the most remote places on earth. We do that by enabling locally appropriate and sustainable solutions in transportation, technology, media and training.

Description

JAARS is a multidisciplinary team of problem-solvers who is committed to the belief and the vision that people’s lives and communities are transformed as they experience God’s Word in their own language.

We are a community of missionaries, volunteers and a few employees who work together to accomplish the Great Commission goal of providing Scripture to every people group on earth in the language they understand best - their native language. We do that by supporting Bible translation and language development partners globally and by working with prayer and financial partners in the United States to help make a range of unique on-the-field solutions possible.

Faith-Based

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Management
  • Market Research / Analysis
  • IT Consulting
  • Analytics

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check

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