Customer Success Manager
ORGANIZATION: Idealist.org
Please visit the new page to apply.
Recruiting Organization: School Group
About School Group
School Group (SG) is a start-up international non-profit developing a cutting-edge global e-learning platform that will allow students around the world to connect for peer-to-peer collaborative learning and skills development -- improving the accessibility and quality of education, while transforming lives and impacting future success. We need talented people to help us make our vision a reality. So, if you believe in the power of education, international development and community service -- and have the time, skills and know-how to match -- we want you as a School Group volunteer.
Role Overview
Essential Functions
- Be the primary point of contact and build relationships with clients
- Help clients through email, phone, screen-share and scheduled meetings
- Ensure the timely and successful delivery of all marketing deliverables according to client needs and timelines
- Communicate clearly the progress of monthly/weekly initiatives to stay on track
- Responsible for working with other teams to onboard and integrate new clients
Every effort has been made to identify the essential functions of this position. However, this position description in no way states or implies that these are the only duties you may be required to perform. The omission of specific descriptions of duties does not exclude them from the position if the work is similar, related or can be considered essential to this position.
Key Relationships
Qualifications
Basic
- Proven account management or other relevant experience
- Demonstrated ability to communicate and work with business owners, entrepreneurs, and startup founders.
- Experience in delivering client-focused marketing solutions.
- Proven ability to manage multiple projects at a time while paying strict attention to detail
- Excellent listening, customer service, and communication skills.
- Excellent verbal and written communications skills
Preferred
- Bachelor's Degree
- Experience working remotely as part of a team.
- Experience working in a start-up company, non-profit or entrepreneurial environment.
- Self-directed and disciplined with the ability to work independently in an ever-changing environment.
Why volunteer with us?
We are a community of people from different parts of the world who share a common belief in improving education which will eventually reduce poverty and improve the quality of life and living conditions globally. Volunteering with us will enable you to build your resume and gain invaluable experience in a supportive environment.
- In the USA, School Group is a Certifying Organization, offering the President’s Volunteer Service Award (PVSA) to eligible volunteers.
- School Group will provide a letter of recommendation to all volunteers who are able to showcase outstanding performance for professional references.
Other information
This is a volunteer position. There will be no financial compensation. Our organization is 100% volunteer-run. We welcome volunteers located anywhere in the world, as long as they can connect reliably to the internet.
Stipend ProvidedFalse
Training ProvidedFalse
Housing AvailableFalse
Language/Cultral Support AvailableFalse
Wheelchair AccessibleFalse
Fee RequiredFalse
Fee Amount: None
This opportunity is recurring
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About Idealist.org
Location:
389 5th Ave, 9th Floor, New York, NY 11109, US
Mission Statement
To bridge the gap between intention and action in order to bring about social impact.
Description
Idealist is a leading online global resource for finding jobs in the nonprofit sector, as well as volunteer opportunities and graduate school programs for social impact.
CAUSE AREAS
WHEN
WHERE
.Austin, TX 73301
DATE POSTED
January 5, 2022
SKILLS
GOOD FOR
N/A
REQUIREMENTS
- PART_TIME