Volunteer Retail Lead

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Recruiting Organization: Techrity

The Retail Lead plans and directs the day-to-day operations of the online store. Develop strategies to improve customer service, drive store sales, increase profitability, create store policies and marketing programs that will increase sales and grow the existing customer base. Maintain high store standards and conditions and foster a positive environment. Manage logistics and delivery of customer goods.

Also, ensures customer needs are met, complaints are resolved and service is quick and efficient. Ensure all products and displays are merchandised effectively to maximize sales and profitability.

Responsibilities:

• Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions
• Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
• Ensure availability of merchandise and services by approving contracts; maintaining inventories
• Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
• Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
• Secure merchandise by implementing security systems and measures
• Maintain the stability and reputation of the store by complying with legal requirements
• Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
• Maintain operations by initiating, coordinating and enforcing program, operational and personnel policies and procedures
• Contribute to team effort by accomplishing related results as needed
• Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers
• Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
• Manage all controllable costs to keep operations profitable
• Manage stock levels and make key decisions about stock control
• Analyze sales figures and forecast future sales
• Analyze and interpret trends to facilitate planning
• Ensure standards for quality, customer service and health and safety are met
• Respond to customer complaints and comments
• Update colleagues on business performance, new initiatives and other pertinent issues
• Maintain awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• Promote the organization locally by liaising with local schools, newspapers and the tech community in general

Retail Lead top skills & proficiencies:

• Budgeting
• Accounting and Finance
• Marketing
• Retail Management
• Leadership
• Ability to Motivate Others
• Delegation
• Customer Focus
• Quick Learner
• Multi-Task Skills
• Team Player
• Customer Focus
• Pricing
• Staffing
• Vendor Relationships
• Market Knowledge
• Results Driven
• Strategic Planning
• Management Proficiency
• Client Relationships
• Sales Experience
• Organization
• Verbal and Written Communication

NB: Experience in sales and usage of tools like Shopify, Canva is a plus. Must reside in Port Harcourt

Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

This opportunity is recurringFalse