Blood Donor Ambassador Martinsville

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Recruiting Organization: American Red Cross Blue Ridge Chapter

Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist donors with re-hydrating after donation and observe for post-donation reactions. Express gratitude and ensure each blood donor is sincerely thanked for their donation.

Responsibilities

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process

• Manage donor flow and direct donors to tablet registration

• Model excellent customer service behaviors

• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.

• Learn and share the Red Cross story, including the mission, vision, and values

• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.

• Check if donor was provided post-donation information before leaving the drive

• Report possible adverse post-donation physical reactions to the collections staff.

• Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested

• Work with collections team supervisor or charge staff to match donor’s blood type with the best product for maximum impact

• Responsible to inform donors of current and upcoming donation promotions

• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed

Time Commitment: Variable; preferred commitment: 1+ shift/month, average shift is 5-6 hours

Qualifications

• Must be over the age of 16

• Ability to display the utmost professionalism and communication skills

• Extremely comfortable working with people from diverse communities and backgrounds

• Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor App.

• Ability to explain/teach technology to donors and fellow volunteers

• Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

Length of Appointment: Preferably 6 months - 1 year, renewable each year

Required: All volunteers must clear background check and must be vaccinated against COVID-19

Development Opportunities:

• Gain valuable training and experience while providing an invaluable service to your community

• Network and meet new people

• Develop customer service skills that last a lifetime

Requirements

• Red Cross Volunteer Orientation

• Onboarding with the American Red Cross Biomedical Dept

• Online Blood Drive Volunteer Training in EDGE

• Ongoing training and refresher course

Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair Accessible

Fee RequiredFalse

Fee Amount: None

This opportunity is recurring