Volunteer Reception & Admin Support

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Recruiting Organization: Humankind Charity

Pier Road Project helps people who want to make a change to their drug or alcohol use. Our experienced team provide advice and guidance to make the changes individuals want to make. The project is jointly delivered by Humankind, South London and Maudsley NHS Foundation Trust, and St. Giles

We help people with:

  • one to one support and group programmes
  • support to improve mental and physical health
  • methadone or buprenorphine prescribing and community alcohol detox
  • needle exchange
  • recovery community
  • advice on benefits, housings and finances
  • friends and family support

We have options available for online support and groups and have evening appointments, by phone or online. We also offer support to those worried about someone else’s drug or alcohol use. Our confidential needle exchange service provides clean injecting equipment, advice on preventing overdoses and naloxone.

This role is to support the Admin and Reception team with the smooth running of the service; the volunteer will be a valuable member of the team and have a dedicated supervisor within the team.

Please Note: We have Covid-19 risk management measures at our services, and you may be asked to complete an individual risk assessment. Please feel free to get in touch if you would like more information.

Details of the role:

Activities may include:

  • Helping with the admin and resources for group activities
  • Welcoming callers to the service and introducing new visitors to the building
  • Ensuring calls are dealt with promptly and courteously, transferring calls to the appropriate person or taking messages
  • Responding to requests for information about Humankind and our services
  • Liaising with staff and service users to gain feedback about the service which helps inform decisions and support
  • Adhering to policies related to areas such as safeguarding, information governance and health and safety

Personal Qualities:

We’d love you to bring to the role:

  • Clear verbal/written communication skills
  • A confident and friendly approach
  • Moderate IT skills - we can help you build on current skills
  • A willingness to learn
  • An understanding of the importance of guidelines and procedures relating to key areas such as safeguarding and information governance
  • Willingness to undergo a DBS check if required for the role
  • Be able to commit to volunteering regularly each week (timings TBC with volunteer) and to be punctual
  • Be respectful to all service users and team members.
  • Attend and complete relevant training
  • Participate in regular supervision sessions with your supervisor
  • Prior experience in a reception/admin role would be beneficial. but is not essential

What Volunteers can expect from us:

  • Regular supervision and support
  • Induction and access to online and face to face training
  • To learn and practice new skills within a team work setting
  • To feel part of a team and the wider Humankind organisation
  • Reasonable travel expenses reimbursed with proof of journey
  • Opportunities to progress and experience other areas of Humankind's work in the region

Please be aware that due to recent changes in legislation, for volunteer roles based at CQC registered services, an offer will be subject to providing evidence of two COVID vaccines. This role is based at a CQC registered service so this will apply here. Please feel free to get in touch if you would like more information.

Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

This opportunity is recurring

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