Help military families faced with emergency as a Hero Care Follow-Up Casework

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Idealist.org

Recruiting Organization: American Red Cross Pacific Coast Chapter, CA

Key Responsibilities:

Support the Red Cross mission

  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
  • Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
  • Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
  • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
  • Maintain professionalism and conduct as stated in Red Cross policy

Time Commitment:

  • Flexible with a scheduled commitment

Qualifications:

  • successful American Red Cross background check
  • Complete required national training and locally developed orientation
  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
  • Ability to work with or without supervision
  • Effective verbal and written communication skills
  • Good customer service skills; Ability to work well with others
  • Willingness to gain knowledge of community resources
  • Able to work with culturally diverse populations


Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

This opportunity is recurring

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About Idealist.org

Location:

389 5th Ave, 9th Floor, New York, NY 11109, US

Mission Statement

To bridge the gap between intention and action in order to bring about social impact.

Description

Idealist is a leading online global resource for finding jobs in the nonprofit sector, as well as volunteer opportunities and graduate school programs for social impact.

Disaster Relief
Education & Literacy
Health & Medicine

WHEN

We'll work with your schedule.

WHERE

San Luis Obispo, CA 93105

(34.44025,-119.72899)
 

SKILLS

GOOD FOR

N/A

REQUIREMENTS

  • FEW_HOURS_WEEK

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