Wellness House Front Desk Volunteer

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Recruiting Organization: Wellness House

Role Summary & Anticipated Outcome

You will be our participants’ first point of

contact--the face and voice that launches our relationships with new participants

and maintains a positive connection with our existing participants.

Responsibilities:

· Providing exceptional customer service by being warm, welcoming, and relationship-focused to all participants, staff and Wellness House community.

· Greeting and assisting participants and visitors when they enter the house and programs.

· Answering the phone and scheduling participants in program database, MindBody Online.

· Checking participants into programs and directing them towards their program.

· If applicable during shift, hosting online Zoom classes and accurately recording attendance.

· Giving tours of the house, as needed

· Caring for the house to make sure it is tidy, welcoming, and cleaning and safety guidelines are being followed.

Staff responsibilities to Front Desk Volunteers

· Provide training on Wellness House and front desk policy/procedures

· Coordinate a minimum of 4 front desk shifts with an experienced team member prior to

working a shift alone.

· Act as a resource for questions or concerns during shift.

· Coordinate shift schedules and staff or volunteer back up when needed.

Qualifications and Skills

· Commitment to mission of Wellness House: Wellness House envisions a community where all people affected by cancer thrive. Offered at no cost, and as a complement to medical treatment, our programs educate, support and empower participants so they will improve their physical and emotional well-being.

· Strong relationship-building skills, organization, and multi-tasking

· Must not have attended programs at Wellness House as a participant within the last 6 months

Commitment

· One-year commitment, one 4-hour shift a week

Shifts include:

Weekdays: 8:30 am -

12:00 pm, 12:00 pm - 4:00 pm, 4:00 pm - 7:30 pm

Saturdays: 8:30 am - 12:00 pm

In-person and virtual

shift options available

Impact

· Creating a positive, warm environment for participants will increase quality of services and possibly lead to retention of participants and/or recruitment of new participants.

Stipend ProvidedFalse

Training ProvidedFalse

Housing AvailableFalse

Language/Cultral Support AvailableFalse

Wheelchair AccessibleFalse

Fee RequiredFalse

Fee Amount: None

This opportunity is recurring