Help Military and Veteran Families in Erie County as a Volunteer Caseworker
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Recruiting Organization: American Red Cross Greater PA Region
Purpose: Ensure military families' needs are met when faced with an urgent need.
- Support the Red Cross mission
- Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
- Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red
- Cross client services consistently and correctly
- Support the critical community services cases; which can include an intake interview to assess client needs and providing appropriate service to clients including referrals to other agencies; and the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
- Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
- Maintain professionalism and conduct as stated in Red Cross policy
- Successful American Red Cross background check
- Complete required national training and locally developed orientation
- Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
- Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
- Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
- Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
- Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
- Ability to work with or without supervision
- Effective verbal and written communication skills
- Good customer service skills; Ability to work well with others
- Willingness to gain knowledge of community resources
- Able to work with culturally diverse populations
Language/Cultral Support AvailableFalse
Fee Amount: None
This opportunity is recurring
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Erie, PA 15222
December 30, 2021