Returns Administrative Coordinator

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Angels Among Us Pet Rescue

Returns Team

Team Description: Coordinates Returns of Adopted Dogs.

Position Title: Returned Dog Coordinator

Position Description : Respond to emails sent by adopters to returns@ email within 12 to 24 hours. Coordinate all aspects of a return by gathering all necessary info from returner, Arrange new placement for the dog either with former foster or new foster. Arrange for return drop offs. This position works with many other teams, including placement, transport, boarding, Petfinder, records, training, and vetting. Returns may be avoided through training or other help. If possible, offer solutions such as training to prevent a return. When a return is unavoidable, it almost always results in a better situation for the dog. The team averages about 5 return requests a week and the coordinators work the returns that come in on their assigned day. Most returns will take some time to complete while looking for a foster or working with the adopter.

Qualifications for Position : Must have phone and internet access. Need to be computer-savvy. Must be able to access and use Facebook, Internet for Cloud based database (iShelters), Gmail and Google sheets and documents. Must be organized and dependable. Excellent communication skills, both written and spoken. Must be good at handling emails and, able to work with a sense of urgency and remain calm and cool.

Availability needed : Ability to check and respond to emails on assigned day. Follow through with the clients you are working the returns on. Availability needs vary based on the volume of returns, but probably averages just a few hours each week, but timely responses and follow-up are critical.

Can volunteer can be a virtual volunteer from out of area/state : Yes.

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About Angels Among Us Pet Rescue

Location:

PO Box 821, Alpharetta, GA 30009, US

Mission Statement

Mission The mission of Angels Among Us Pet Rescue is rescue one until there are none. Vision The vision of Angels Among Us Pet Rescue is to end animal suffering and to create a world in which there are no longer unwanted pets.

Description

About Us: Angels Among Us Pet Rescue is a 501(c)(3) non-profit charity dedicated to saving dogs and cats from high-kill shelters in north Georgia. We operate through a network of volunteers and foster homes in the metro Atlanta area. Our efforts are funded by tax-deductible contributions from compassionate people and organizations who care and want to help make a difference... one pet at a time.

Animals

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Administrative Support
  • Customer Service
  • Data Entry

GOOD FOR

N/A

REQUIREMENTS

  • Orientation or Training

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