WE NEED YOU !! Impact Now !! SAF: Hero Care Regional Caseworker/Follow up - (Virtual)

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Purpose:
This position supports the Regional Service to the Armed Forces department. This is a 100% virtual (volunteer-from-home) opportunity.Ensure military families' needs are met when faced with an emergency.

Key Responsibilities:
Support the Red Cross mission
* Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
* Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
* Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
* Maintain professionalism and conduct as stated in Red Cross policy

Qualifications:

* Reliable access to resources needed to volunteer 100% virtually

* Successful American Red Cross background check
* Complete required national training and locally developed orientation
* Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
* Ability to work with or without supervision
* Effective verbal and written communication skills
* Good customer service skills; Ability to work well with others
* Willingness to gain knowledge of community resources
* Able to work with culturally diverse populations

Training:
* Orientation to the American Red Cross
* Specific SAF on-line casework and case management system training
* Specific SAF classroom training regarding practices, policies and procedures
* SAF Basic Training webinars (SAF Overview; Military 101; Family Follow-up; etc.)
* Familiarization with the Client Assistance Manual (CAM)
* Diversity, Sensitivity and Awareness eLearning (Recommended)

Time Commitment:
Flexible with a scheduled commitment

We Provide all trainings!

"WE ARE LOOKING FOR LOCAL HEROES TO POSITIVELY IMPACT!"

Sign-up to volunteer today! Please email questions to Juana Zapata, the Sr. Volunteer Recruiter Specialist, at Juana.Zapata@redcross.org or (951) 205-6689.