WE NEED YOU !! Impact Now !! SAF: Hero Care Regional Caseworker/Follow up - (Virtual)

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American Red Cross - San Bernardino County Chapter

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Purpose:
This position supports the Regional Service to the Armed Forces department. This is a 100% virtual (volunteer-from-home) opportunity.Ensure military families' needs are met when faced with an emergency.

Key Responsibilities:
Support the Red Cross mission
* Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
* Understand and apply Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services consistently and correctly
* Support the follow up process to include making follow-up calls to military members and/or families to determine if their needs are met, providing other follow-up actions needed for complete and timely client service
* Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
* Maintain professionalism and conduct as stated in Red Cross policy

Qualifications:

* Reliable access to resources needed to volunteer 100% virtually

* Successful American Red Cross background check
* Complete required national training and locally developed orientation
* Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
* Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity
* Ability to work with or without supervision
* Effective verbal and written communication skills
* Good customer service skills; Ability to work well with others
* Willingness to gain knowledge of community resources
* Able to work with culturally diverse populations

Training:
* Orientation to the American Red Cross
* Specific SAF on-line casework and case management system training
* Specific SAF classroom training regarding practices, policies and procedures
* SAF Basic Training webinars (SAF Overview; Military 101; Family Follow-up; etc.)
* Familiarization with the Client Assistance Manual (CAM)
* Diversity, Sensitivity and Awareness eLearning (Recommended)

Time Commitment:
Flexible with a scheduled commitment

We Provide all trainings!

"WE ARE LOOKING FOR LOCAL HEROES TO POSITIVELY IMPACT!"
#MLK
Sign-up to volunteer today! Please email questions to Juana Zapata, the Sr. Volunteer Recruiter Specialist, at Juana.Zapata@redcross.org or (951) 205-6689.

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About American Red Cross - San Bernardino County Chapter

Location:

10600 N Trademark, Suite 406, Rancho Cucamonga, CA 91730, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. People like you, serving as Blood Services Ambassadors helping to improve a blood donor's experience or serving as a Blood Driver, transporting lifesaving blood and blood product make a difference every day. It is through the time and care of ordinary people that we can do extraordinary things.

Community
Computers & Technology
Crisis Support

WHEN

We'll work with your schedule.

WHERE

10600 N. Trademark Parkway, Suite 406Rancho Cucamonga, CA 91730

(34.08113,-117.57308)
 

SKILLS

  • Mentoring
  • Professional Development
  • Basic Computer Skills
  • People Skills
  • Problem Solving

GOOD FOR

  • Teens
  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Flexible with a scheduled commitment

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