12 people are interested
Tech Advocate Program Volunteer
ORGANIZATION: Alameda Health System
Please visit the new page to apply.
12 people are interested
Tech Advocate Program
COVID-19 spurred us to innovate rapidly to keep our patients healthy and safe. By creating the technology needed to provide virtual care, our clinicians and staff are helping thousands of patients each month. The goal of our work will be to help enroll patients in the patient portal so that they can send their care team messages, request for refills, ask medical questions, schedule appointments, and have access to all their medical records including getting their lab results sent directly to them; and of course, also do video visits. We also want to collect data to ensure we aren’t widening disparities or causing harm by deploying technology. Lastly, we know many of our patients have low-tech literacy and poor access to tech resources and we are hoping to bridge those gaps.
Volunteers of the Tech Advocate Program will have the opportunity to work in the primary care or specialty clinics at Alameda Health System. The Tech Advocates is a volunteer-powered and patient-centered program that assists patients with enrollment on our patient portal app, MyAlamedaHealth.
- Phone outreach to patients scheduled for an appointment.
- Offer and assist with MyAlamedaHealth enrollment
- Provide basic MyAlamedaHealth support for patients and staff
- Data collection and record keeping
Volunteers will collaborate closely with clinic staff as a MyChart guru, helping patients troubleshoot MyAlamedaHealth-related issues such as username/password retrieval, sign-up process, and feature tutorial. Volunteers will also have the opportunity learn the following telehealth software:
- Epic - electronic health record system
- MyChart - patient portal subsidiary of Epic
- Doximity - telehealth communication platform
Must be at least 18 years old
Commit to a minimum of 4 hours per week for 6-8months
Willing to help safety-net patients with low-tech literacy
About Alameda Health System
1411 East 31st Street, Oakland, CA 94602, US
Our Mission: Caring, Healing, Teaching, Serving All. Our Vision: Alameda Health System will be recognized as a world-class patient and family centered system of care that promotes wellness, eliminates disparities and optimizes the health of our diverse communities.
Alameda Health System (AHS) is a major public health care provider and medical training institution recognized for its world-class patient and family centered system of care.
Through a welcomed partnership between patient, family and the healthcare team, AHS provides comprehensive, high quality medical treatment, health promotion, disease prevention and health maintenance in an integrated system of hospitals, clinics, and health services. As a training institution, AHS maintains an environment that is supportive of a wide range of educational programs and activities, including education of medical students, interns, residents, continuing education for medical nursing, and other staff, along with medical research.
Multiple locations Oakland, CA 94602
December 7, 2022
- Background Check
- Must be at least 18
- Orientation or Training
- Minimum 4-hours per week, 6-month commitment
- Tech literacy with the ability to help those with low-tech literacy