Friendly Visitor Volunteer

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JOB DESCRIPTION SUMMARY
The volunteer provides patient care and support services according to his/her experience and
training and in compliance with organization policies.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES
1. Serves as an integral member of the interdisciplinary group amid various settings: home
care; respite; inpatient, bereavement and/or administrative; office duties.
2. Participates in general orientation.
3. Serves the patient and family/caregiver under guidance of Volunteer Coordinator and Case
Manager or as a part of the administrative team.
4. Serves as substitute family/caregiver in the home performing activities that the volunteer has
been prepared for and has agreed to perform. The volunteer may do homemaker chores, run
errands, and provide respite care as well.
5. Documents as educated and instructed maintaining confidentiality.
6. Meets all health requirements set by Crossroads Home Health & Hospice.
7. Provides availability on a regular basis and/or keeping with the patient and family/caregiver
needs.
8. Participates in volunteer support groups and/or educational inservices.
9. Maintains open communication and reports regularly to the Volunteer Coordinator.
10. Assignment of other duties (as needed) directed by the Volunteer Coordinator.
11. Participates in quality assessment performance improvement teams and activities.
12. Participates in interdisciplinary group meetings, as appropriate.