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Resource Advisor

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Women's Resource Center

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Resource Advisors help clients prioritize their needs and refer them to programs and services offered by the WRC or community agencies. They help clients by gathering information about the issues they are facing and suggest appropriate programs and resources over the phone or in-person. Resource Advisors are on the front-line of support at the WRC and are often the first interaction between a client and the WRC. This person needs to have great people skills, be organized, and be empathetic but objective.

Responsibilities:

  • Answer calls and advise clients on programs and services
  • Greet clients in office and advise them on programs and services
  • Refer clients to community partners
  • Send clients appropriate forms
  • Log every client call and in-person visit on appropriate forms
  • Return client calls and follow up when necessary
  • Escalate interactions when necessary and appropriate

Requirements:

  • Min 4-hour shift per week for in-person Resource Advisor
  • Min two 4-hour shifts per week for remote RA
  • Maintain client confidentiality and build trust through objective listening
  • Be proficient in Windows operation and navigation
  • Create a welcoming experience by authentically greeting, every client every time
  • Ability to multi-task
  • Outstanding customer service and interpersonal skills
  • Ability to stay motivated and positive
  • Attention to detail
  • Comfortability with ambiguity and change
  • Ability to adapt to different client interactions and situations

3 Shifts

  • 09:00 AM to 01:00 PM
    4 hour shift - Start and End times are flexible. Bradenton, Sarasota, or Venice
  • 01:00 PM to 05:00 PM
    4 hour shift - Start and End times are flexible. Bradenton, Sarasota, or Venice
  • 03:00 PM to 06:00 PM
    Late afternoon/evening shift - Start time is flexible. End time till be 6PM. Bradenton, Sarasota, or Venice
  • NONE OF THESE TIMES WORK FOR ME, BUT I CAN STILL HELP
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About Women's Resource Center

Location:

1926 Manatee Ave W, Bradenton, FL 34205, US

Mission Statement

To engage, educate, enrich and empower women of all generations. We envision a region where all women and families thrive.

Description

The Women’s Resource Center is a 501(c)(3) not-for-profit agency that has provided women (and men) with life skills training, career planning, and educational scholarships in Manatee & Sarasota Counties.

Over the last 40 years, the Women’s Resource Center has provided direction to women of all generations by inspiring, educating, and supporting them through life transitions. Just like all of us have experienced at one time or another, these women have reached one of life’s turning points and come to us seeing a fresh start. From women seeking their GEDs to those with PhDs, our clients are diverse, from women in need of housing to women investing in real estate, from women worrying about their next paycheck to those preparing for retirement.

No challenge is too great or too small, and we are here to help them on their journey.

Community
Employment
Women

WHEN

We'll work with your schedule.
This opportunity has 3 shifts

WHERE

Multiple locations Bradenton, FL 34205

(27.48728,-82.5889)
 

SKILLS

  • Office Reception
  • Customer Service
  • Data Entry
  • Basic Computer Skills
  • Multi-Tasking
  • People Skills

GOOD FOR

  • People 55+

REQUIREMENTS

  • Orientation or Training
  • Flexible - Ideally one 4-hours shift per week or more

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