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Currently Recruiting Volunteer Hotline Counselors for Spring 2022

Fill out an application (https://form.jotform.com/202037212394143) before attending an interview session! Plan on attending our Facebook Live for more information about what training entails.

Facebook Live (Q&A and Informational Session)
Mon. 1/10/2022
7:00pm
Location: 2-1-1 Big Bend's Facebook Page: https://www.facebook.com/211BigBend

Tues. 1/11/2022
7:00pm
Interview Session Zoom Meeting (fill out an application and then register)

Thurs. 1/13/2022
7:00pm
Interview Session Zoom Meeting (fill out an application and then register)

If you anticipate not being able to make an interview session, please still fill out an application by the deadline and reach out to outreach@211bigbend.org

Mon. 1/17/2022
11:59pm
Deadline for Spring 2022 Applications

General

2-1-1 Big Bend operates Helpline 2-1-1 (crisis, information, and resource referral hotline).and Lifeline (national suicide prevention hotline). Volunteer Hotline Counselors provide callers with free, confidential counseling, crisis intervention, information and referrals.

Minimum Qualifications

Applicants should possess a motivation to help people, a non-judgmental attitude and an ability to empathize, and agree to complete a 200-hour volunteer commitment. Applicants must also satisfactorily complete the application and screening process.

Applicants should possess basic computer skills including the ability to type and use a keyboard and mouse. Applicants should possess the ability to view/read printed resources on a computer, in books or other printed materials. Applicants should possess the ability to use two telephones simultaneously to communicate with clients and supervisors.

Applicants must be fluent in English (including speaking, writing and comprehending). This includes the ability to establish a relationship with callers, identify their problems, reflect their feelings and explore their alternatives. Because many of our services are provided via telephone this may require the ability to identify subtle inferences about a caller’s situation, thus a solid command of the English language is required.

Training and Supervision

Volunteers go through 75 hours of initial training and then have supervised phone room training before becoming cleared to answer the hotlines. The Coordinator of Volunteers and Off-Site Supervisors directly supervise Volunteer Counselors.

https://www.211bigbend.org/volunteer