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NHQ:SAF - Hero Care Network Contingency Team Caseworker - Tier 3

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American Red Cross - National Headquarters

This position supports the National Headquarters (NHQ) Services to the Armed Forces (SAF) team. This is a remote (volunteer-from-home opportunity).

Connect and support military members and their families during family emergencies as well as support the Hero Care Network during a surge in demand and/or the Contingency of Operations Plan (COOP) is activated for large-scale responses, such as for disasters or deployments.

  • Provide casework services to members of the U.S. military and their families and to other eligible Red Cross clients.
  • Provide emergency communication tasks during family emergencies, such as intake, verification and delivery of emergency messages between service members and their families.
    • Interview callers and coordinate requests for service to include recording all client information in the case management system; determine eligibility for Red Cross services; assess client needs; and provide appropriate services to clients.
    • Perform outbound activities including obtaining verifications, delivering messages, coordinating case management services with the jurisdictional region, and/or providing other follow-up actions needed for complete and timely client service.
    • Compose and send emergency communication messages to domestic and overseas locations.
  • Send messages for delivery to deployment locations and ships at sea using military networks.
  • Perform specific tasks related to a surge need. Tasks assigned will be aligned with volunteer skills, training and availability.
  • Participate in COOP drills.
  • Perform other duties as assigned by management.
  • Understand and apply Red Cross and SAF policies consistently and correctly.
  • Commits to being on the roster to be alerted in the event of activation of the COOP.
  • When alerted of COOP activation, work shifts in coordination with the needs of their region and based on personal availability.
  • Meet requirement to stay current - which can either be working 8 hours a month or performing 8 services a month and/or taking a quarterly refresher training.
  • Commits to working regularly scheduled shifts with the Hero Care Center staff
  • Participate in quarterly COOP drills.
  • Time to complete required training to perform at least one emergency communication task.

18 More opportunities with American Red Cross - National Headquarters

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About American Red Cross - National Headquarters


431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Disaster Relief
Veterans & Military Families


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.


  • Office Management
  • Executive Admin
  • Program Management
  • Community Outreach




  • 4 to 8 hours

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