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Provide Remote Visual Description Services for the Blind and Low Vision

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Massachusetts Association for the Blind and Visually Impaired

Be My Eyes with MABVI Volunteer Agents will be expected to commit to regular and/or drop in hours where they will utilize their computer to verbally assist with video description requests called in by blind and low vision users of the Be My Eyes app. Volunteer Agents will receive a live video feed of whatever the user points their phone camera at, and will help identify or describe whatever the client needs assistance with. Some examples include reading cooking instructions, sorting mail, identifying or describing articles of clothing, describing photos or cards, describing a computer screen, etc. Volunteer Agents should assist with any task that falls within MABVI guidelines, and that they are comfortable with.

Volunteer Agents are requested to sign up for hour long shifts on a weekly basis, and to be signed into the Be My Eyes dashboard and ready to take calls during their scheduled times. Volunteer Agents are also encouraged to sign into the dashboard to take calls whenever they have additional availability. Notifying the project coordinator of any changes to availability is recommended and appreciated. We currently operate Monday through Friday, 10:00AM to 3:00PM, however, we hope to expand coverage to include early morning, evening, and weekends.

Volunteer Agents will be provided initial training on how to use the Be My Eyes web dashboard, tips for how to provide visual descriptions, as well as ongoing feedback, training, and support as needed. Calls are not recorded, so they will not be monitored, however, both the client and the Volunteer Agent will submit a call rating at the end of the call, which will be reviewed periodically.

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About Massachusetts Association for the Blind and Visually Impaired

Location:

200 Ivy Street, Brookline, MA 02446, US

Mission Statement

Established in 1903, the Massachusetts Association for the Blind and Visually Impaired (MABVI) is the oldest program in the country providing services to adults with vision loss. Helen Keller served on our first advisory board. MABVI is dedicated to empowering individuals to live with dignity. We provide access to a full range of sight loss services and help reduce fears and isolation caused by vision loss. With offices in Brookline and Worcester, we serve more than 7,000 blind and visually impaired individuals every year. MABVI is a program of MAB Community Services.

Description

Massachusetts Association for the Blind and Visually Impaired offers a number of services.

In our COMMUNITY VOLUNTEER PROGRAM, volunteers work one-to-one with visually impaired adults in their community, assisting with reading or shopping.

In each of our 33 peer-led SUPPORT GROUPS, individuals gather to share challenges and resources.

Elders with low vision can work with one of our VISION REHABILITATION SPECIALISTS to learn strategies for living with limited or no vision. Special focus on reading and writing, magnification, lighting, diabetes management, home safety and daily activities.

Computers & Technology
People with Disabilities
Seniors

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Customer Service
  • Basic Computer Skills
  • People Skills
  • Problem Solving
  • Verbal / Written Communication

GOOD FOR

  • People 55+
  • Group

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • Volunteers are expected to commit to at least one or two hours every week or two. Volunteers will set their own schedule based on coverage needs. Volunteers are expected to notify the program coordinator if their availability changes.
  • Privacy of our uses is of utmost concern. While this opportunity is fully remote, it will be necessary to maintain a level of privacy when taking calls. For this reason, too, it will necessary for volunteers to submit a CORI background check.

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