Support Domestic Violence Survivors and Their Pets! Become a Referral Program Ambassador!

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Help change the lives of domestic violence survivors and their pets by volunteering as an Ambassador for our new Referral Program!

• Did you know that 65% of domestic violence victims are unable to escape their abusers because they are concerned about what will happen to their pets if they leave?

The Safe Haven Network is launching an innovative referral program that will help domestic violence agencies find temporary pet boarding on behalf of domestic violence survivors who need to stay in a shelter but don't want to leave their pets behind with their abusers.

The success of the program depends on our committed volunteers, as well as strong partnerships with established animal shelters and domestic violence agencies in and around Chicago.

We’re looking for the right volunteers to be Referral Program Ambassadors (RPAs). RPAs will train our partner agencies on our new referral program and the secure online portal, and will provide ongoing support throughout pilot testing, and once the Referral Program goes live.

ROLE

• As an RPA, you’ll be responsible for managing direct relationships with 1-2 partners to ensure their ongoing success with the portal.

• You will support partners to learn, implement, and use our online referral portal to its fullest potential.

• You will connect with partners at least once a month to gather feedback in order to resolve issues, request improvements, and maintain an enhanced experience.

SKILLS REQUIRED

• Ideal for those with experience and/or a desire to work in customer service, customer experience, customer success, client relationship management, account management, software/technical support, or a training/education role.

• You have strong organization, written, and verbal communication skills.

• You enjoy building relationships and working with others.

• You are a natural problem-solver with a solutions-oriented mindset.

• You can clearly educate and explain technical instructions and solutions.

• You are a self-motivated and proactive team player.

• You understand the serious nature of domestic violence service delivery.

This role is 100% remote.

LENGTH OF APPOINTMENT

We ask that Referral Program Ambassador Volunteers commit to one year of service. We also ask that the Referral Program Ambassador Volunteer give at least one month's notice before resigning.

TIME COMMITMENT

The Referral Program Ambassador Volunteer will work on their own time. We expect a commitment of 2-5 hours per week. The Referral Program Ambassador will meet with the Referral Program Director and Executive Director at least once a month.

APPLY NOW

Please register your interest by completing the form towards the bottom of this web page: https://thesafehavennetwork.org/volunteer-rpa