Provide Casework support following disasters - Disaster Recovery Team Member

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This position supports the Regional Disaster Cycle Services department. Provide Follow up and Recovery Planning Services, including referrals, for individuals and households following regional events - primarily home fires.

Responsibilities include but are not limited to:

• Conduct follow-up for clients within 72 hours of case being opened by Disaster Action Team or Caseworker.
• May also conduct Intake and provide Financial Assistance to qualified clients if case was not opened by DAT
• Conduct Follow-up and Recovery Planning Services
• Provide Internal Referrals and External Referrals.
• Assist with problem-solving and advocacy upon request
• Use RC Care to document services according to the Client Care Program Standards and Procedures and RC Care Job Tools.
• Services may be provided in person or virtually.
• Work with community recovery partners to plan for community recovery needs and long-term recovery activities.

Preferred qualifications:

• Able to treat clients with care, comfort and concern.
• Demonstrated commitment to the mission of the American Red Cross.
• Demonstrated ability to work well in stressful situations and in a team-oriented setting.
• Demonstrated interest in learning about community resource organizations.
• Treats people equitably and works effectively with diverse populations
• Comfortable with technology

Customer Focus
Is dedicated to meeting the expectations and requirements of clients, internal and external customers; acts with clients in mind; establishes and maintains effective relationships with clients and gains their trust and respect.

Manages Diversity
Treats people equitably; works effectively with diverse populations.

For more information go to: https://volunteerconnection.redcross.org/?nd=lead&a=60740&h=193&p=1864067

Best,
Danielle Dietze, Volunteer Services
Email danielle.dietze@redcross.org
Call/Text 570-202-7954