Everyone can help others - Blood Donor Ambassadors needed in New Kent

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Help the Red Cross save lives by using your customer service skills. If you have a little free time and are a true "people person," the Red Cross has a great volunteer position for you.

About This Position

Are you a friendly, well-organized and enthusiastic person who can represent the Red Cross to our blood donors?

Volunteer blood donor ambassadors ensure that blood donors have a pleasant and fulfilling experience, from the moment they arrive to the moment they leave. During a blood drive, whether you’re greeting donors, answering questions or thanking them for their donation, your courtesy and professionalism will create a favorable impression that encourages ongoing donor support.

Key Responsibilities:

• Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process
• Manage donor flow and direct donors to registration
• Model excellent customer service behaviors.
• Ensure blood donors have relevant information and that questions are answered appropriately while creating a favorable impression of the blood donation process.
• Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for his/her contribution.
• Check if donor was provided post-donation information before leaving the drive
• Report possible adverse post-donation physical reactions to the collections staff.
• May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities as directed.

Qualifications :

• Must be over the age of 16
• Ability to display the utmost professionalism and communication skills
• Extremely comfortable working with people from diverse communities and backgrounds
• Ability to explain/teach technology to donors and fellow volunteers
• Complete COVID-19 vaccination, willingness to carry vaccination card to work assignments

The American Red Cross aspires to be an organization fully committed to diversity and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships - all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement.