Blood Donor Ambassador-Cook County

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Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with blood

donors to promote blood donation and set the stage for a long-term commitment to regular blood donations. Assist

donors with re-hydrating after donation and observe for post-donation reactions. Express gratitude and ensure each

blood donor is sincerely thanked for their donation.

Responsibilities:

Greet donors, explain the donation process as necessary and assist with initial intake and hand offs through the blood donation process

Manage donor flow and direct donors to tablet registration

Model excellent customer service behaviors.

Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized

for his/her contribution.

Check if donor was provided post-donation information before leaving the drive

Report possible adverse post-donation physical reactions to the collections staff.

May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up

activities as directed.

Qualifications:

Must be over the age of 16

Ability to display the utmost professionalism and communication skills

Extremely comfortable working with people from diverse communities and backgrounds

Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass,

Donor App.

Ability to explain/teach technology to donors and fellow volunteers

Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

You can apply directly at this link:
https://volunteerconnection.redcross.org/?nd=lead&a=16078&h=201&p=1538358