Make a Difference This Summer. Join Us and Volunteer on our Recovery Volunteer Team Today!

Save to Favorites

This summer, turn your compassion into action when you volunteer with the American Red Cross.
Communities across the country count on the Red Cross every day. The need remains critical and
constant during the summer months. From helping people affected by disasters, like home fires and
floods, to supporting the collection of lifesaving blood, you can make a difference. Ninety percent
of our workforce are volunteers who are inspired to give back. We can’t do it without you.

Recovery Client Care Program Service Associate

The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources. The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

Responsibilities

• Conduct Intake by interviewing the client and opening a case in RC Care
• Provide Financial Assistance to qualified clients
• Conduct Follow-up and Recovery Planning Services
• Provide Internal Referrals
• Provide Community Referrals
• Assist with problem-solving and advocacy on request
• Use RC Care to document services according to the Client Care Program Standards and Procedures
• Complete the required virtual self-paced training (9 hours of training total)

Time Commitment

• 4-8 hours/week
• Services may be provided in person or virtually

Qualifications

• Willing and able to volunteer in person in before, during and/or after a disaster event
• Ability to work in a continuously changing environment in which work priorities may change frequently
• Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs
• Kind, caring, resourceful and knowledgeable
• Comfortable learning new online case management systems
• Experience using Microsoft Office products
• Able to serve the client with care, comfort and concern
• Able to recognize the value that different perspectives and cultures bring to an organization
• Ability to stand and/or sit for two-hour periods
• Ability to speak clearly on phone and in person
• Ability to work for long periods on computer and/or reading small print and/or writing
• Valid Driver’s License (required for Divisional and National Deployments)
• Minimum 18 years of age
• Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
• Willing to complete 9 hours of virtual self-paced training required for position
• Ability to read, write, and follow verbal and written instructions in English

Questions? Contact Alaina at alaina.riedel@redcross.org or 920-509-0510