Microsoft 365 Administrator/2nd Line Support (Remote)

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African Development Choices (ADC) is a UK-based Social Enterprise on a mission to reduce poverty by empowering communities to make more informed choices in the management of public resources.

ADC’s purpose is to enable communities to independently meet their needs for essential services, such as clean water and safe sanitation and improve lives in Africa.

At ADC we encourage a working culture of seeking and giving input, showing and taking initiative, and commitment to the organisation and its purpose.

Main purpose of job:

To administer and maintain ADC’s cloud-based applications and end user services.The right candidate will be able to provide support for a user base of approximately 90 users. This is a big challenge so the right candidate should be resourceful. Furthermore, the Microsoft 365 Administrator will be able to diagnose and resolve problems quickly. In this role, it will be necessary to communicate with a variety of interdisciplinary teams and users.

Department and/or Division: Shared Services / IT

Position reports to: Head of IT

Position is responsible for: N/A

Main duties & Objectives

• Configure and maintain the organisations Microsoft 365 Environment e.g., Microsoft Dynamics, Power BI, Microsoft SharePoint, Microsoft Azure, Microsoft Exchange Online
• Manage shared mailbox access requests and escalate where necessary
• Manage user and system account requests quickly and effectively
• Troubleshoot and provide 2 nd line technical support to ADC and guest users
• Build and maintain an org-wide communication site on SharePoint to keep our volunteers up to date

Knowledge, skills, education, and experience

1. Knowledge of Microsoft 365 systems administration and cloud-based applications
2. Experience with Microsoft Dynamics and Power BI
3. Experience with Microsoft SharePoint and other document management systems
4. Excellent communication skills with a good level of English
5. At least 4 years of relevant cloud-based application experience
6. Available to work flexibly and volunteer at least 7 hours a week

What ADC Offers You

This is a volunteer, remote and unpaid position with the following benefits:

• Professional learning and career development opportunities
• An opportunity to build on your work experience within your profession
• An opportunity to be part of a diverse team representing different parts of the world that is changing lives in Africa
• An opportunity to help shape a start-up social enterprise
• We provide work reference

This job description is a written statement of the essential characteristics of the job, with its principal accountabilities, incorporating a note of the skills, knowledge and experience required for a satisfactory level of performance. This is not intended to be a complete, detailed account of all aspects of the duties involved.

Here at African Development Choices, we celebrate diversity, equity, and inclusion. Our teams are made up of people from all over the world and we welcome all applications. If you are disabled or have a long-term health condition, and you require any reasonable adjustments for your application with us, please let us know by contacting recruitment@africandevelopmentchoices.org.