Homeowner Phone Calls-phone intake

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Be the first point of contact for a homeowner in need! This volunteer opportunity can be done from your home, a cafe, school, wherever you have access to the internet, a phone, and a computer. Because this is so heavily focused on Marion County, Indiana, we do prefer Indianapolis residents or those who are very familiar with the area.

NeighborLink Indianapolis mission is to help low-income seniors and individuals with disabilities who own their own homes age in place safely and with dignity. We do this by providing home repair at no cost to the homeowner.

NeighborLink Indianapolis (NLI) is searching for volunteers who could commit to yearlong volunteer role with a time commitment of no more than an hour a week. We are also seeking volunteers to fill-in for volunteer shifts during phone intake volunteer vacations. Training and resources are provided, then we work with you to build a schedule that works for your availability to fill-in for phone intake as needed. If you are able to be a standby volunteer and contacted a few days in advance to fill-in for a volunteer with a set schedule, that is also needed.

Position Description

• Returning voicemails and filling out a form to see if the caller qualifies for NLI services.

• If they qualify, let them know someone will reach out soon to schedule a time to come out and

  assess their project. If they do not qualify, let them know why and suggest another resource if

  available (we provide resource lists).

• During your volunteer day, you are in charge of returning at least 12 phone calls.

• Bi-weekly communication from the phone intake team via email with updates and information.

• Training provided with resources and a point of contact for any questions

• A phone number will be provided so clients will not have your personal contact information.

Requirements

• Reliable internet connection

• Responsive to email communication

• Smartphone with the ability to download and use phone.com app

• Ability to fill out a form electronically via a website

• Willing to serve a 9+ month term at minimum

• Able to serve one of the following: 1.5 hours a week, 1.5 hours every other week, as needed substitute.

• Familiar with Marion County/Indianapolis geographic area