Summa Akron Campus Patient/Guest Ambassador

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Summary of Position: Provide Service Excellence by proving compassionate support to families; answer phones; assist families with resources available; greet visitors and assist them with directions; escort patients and guests through the hospital to their destination, as needed.

Nature and Scope: Ambassador assignments may be available in Central Lounge, Emergency Department Lobby, Private Outpatient Services, Radiology, Same Day Surgery and/ or Summa Outpatient Therapy at YMCA.

Training:

• Must attend Volunteer Orientation
• Position-specific training will be provided by assignment coordinator

Availability:

• Days: Monday thru Friday
• Time Slots: 4 hour shifts between 8am- 9pm; schedules will vary depending on department assignment

Specific Duties:

• Provide compassionate support to families in needs during critical situations with patients

• Answering the phones when the staff member is not available

Talk to families waiting to ensure their needs are met. Such as coffee, wayfinding to food areas, access to clergy, access the internet, reading patient tracker board

• Run errands between departments within ACH (i.e. drop off letter/books/charts, etc.)
• Clerical duties as assigned (i.e. faxing, copying, etc.)
• Help sanitize area by wiping down surfaces
• Stock area with proper supplies
• Escort patients and guest, as needed

• Other duties, as assigned

Requirements:

• Must pass criminal background check
• Must pass tuberculosis and immunization screening

• Ability to take instructions and communicate effectively with staff, patients and families
• Ability to communicate effectively in both oral and written forms
• Ability to behave in a mature, positive manner and have a service-oriented attitude
• Ability to communicate clearly in English
• Ability to provide culturally competent and sensitive service for others
• Ability to show initiative, be flexible and volunteer independently
• Ability to have knowledge of the building in order to escort patients, families, visitors and patients to the appropriate area of the facility

• Ability to protect the privacy and confidentiality of all patients and guests
• Ability to be dependable and organized
• Ability to have a professional attitude and appearance at all times\

Physical Requirements: Light: Exerts up to 20 pounds of force occasionally and/or up to ten pounds of force frequently, and/or a negligible amount of force continuously.

• Light Sitting
• Must be able to stand for long periods of time
• Moderate Walking
• Ability to escort and transport patients in wheelchairs

Volunteer Benefits:

• Opportunity to observe a healthcare setting
• Opportunity to learn new skills
• Reference source for future endeavors