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City of Oakland | VITA - Intake Volunteer

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City of Oakland, AC-OCAP

The City of Oakland needs your help in volunteering to assist in the preparation of hundreds of Earned Income Tax Credit (EITC) tax returns for eligible low-income earners for the upcoming 2022-tax season. The EITC, Cal/EITC and the new Advance Child Tax Credit is a refundable federal and state income tax credit for low-income working individuals and families.

The Earned Income Tax Credit is the most effective anti-poverty strategy and lifts more working families out of poverty than any other federal program. With the combined federal and state credits, eligible families earning $57,000 or less can get up to $6,000 back after filing their taxes. Last year alone, the coalition of FREE Volunteer Income Tax Assistant (VITA) sites brought back approximately $9.1 million to Oakland’s low-income families and with your help we can even do more!

All volunteering with the City of Oakland VITA GetYourRefund team will be remote. We will provide more information in mid-December and volunteer training in January.

This specific role of Intake Volunteer will involve you engaging with the taxpayers that have completed the intake sheet remotely and uploaded their documents. Your role will be to connect with the taxpayer, make sure they have filled out the documentation completely, and ensure they have uploaded the documents that are needed for tax preparation. Training will be provided.

Requirements for Intake Volunteer role:

- Great with people and customer service
- Must be comfortable using technology, a computer, and the internet
- Must have a computer at home with internet access and be able to follow set privacy/confidentiality/security guidelines
- Computer must have a microphone (internal OR external - both are acceptable)
- Attendance at the GetYourRefund volunteer training in January will be mandatory (dates/times still To-Be-Determined) -- you must already be IRS-certified by the training date as we will only be training folks who have completed their VITA certification.
- Must be able to volunteer regularly from February 1st through April 15th.

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About City of Oakland, AC-OCAP


150 Frank H Ogawa Plaza, 4th Floor, Oakland, CA 94612, US

Mission Statement

The Alameda County-Oakland Community Action Partnership Administrating Board aims to improve our community by creating pathways that lead to economic empowerment and prosperity.


The Alameda County-Oakland Community Action Partnership was established under the Economic Opportunity Act of 1964 to fight America's War on Poverty. Alameda County - Oakland Community Action Partnership (AC-OCAP) is part of broad national and statewide network of nearly 1,100 agencies, both non-profit private and public organizations, that extend across the United States-all working to eliminate poverty on a local and national level. CAP involves local citizens in its effort to address specific barriers to achieving self-sufficiency.

AC-OCAP is committed to reducing poverty by providing services and programs targeted to low-income individuals and families. AC-OCAP has been funding programs and projects in the low-income community since 1971.

Education & Literacy


We'll work with your schedule.


This is a Virtual Opportunity with no fixed address.





  • Must be at least 18
  • Orientation or Training
  • 8 hours per week, February 1 - April 15
  • Requires completion of orientation and training.

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