HELP US DECK THE HALLS THIS HOLIDAY SEASON FOR VETERANS!

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POSITION SUMMARY

The Adopt-A-Family (AAF) Team Support Volunteer is an integral part of the Adopt-A-Family program ensuring all Post- 9/11 Wounded, Ill and Injured service members and veterans receive the holiday support their family needs. Without volunteers fulling these critical roles many less service members and veterans would be able to be served each year. This position requires a dynamic and passionate individual able to work in a fast paced and stressful holiday environment, working under a holiday deadline. It is our goal to service every eligible family who is need this holiday season. You can be a part of making that happen and changing lives of our service members and veterans.

DUTIES AND RESPONSIBILITIES:

• Responsible for screening Post 9-11 Wounded, Ill and Injured service member and veteran applicant paperwork
• Responsible for contacting applicants by phone and email to gather any missing documents and to inquire about any additional possible income and benefits the service member or veteran may be receiving.
• Responsible for ensuring all required documentation is uploaded into the database and approving applicants for adoption
• Responsible for following up with families ensuring contact has been made with adopting Team Angel or business
• Request tracking information for packages reported missing or late from Team Angels and or Business
• Communicates with the Adopt-A-Family Veteran Intern and Family Support Teams Program Manager on missing documentation, ineligible applications, unresponsive adopters and general issues with clients or adopters