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Central Coast Hotline Call Handler

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Transitions - Mental Health Association


Call Handlers are trained to staff our hotline for mental health support, information, crisis and suicide prevention line. The 32-hour training involves professional development unmatched by traditional volunteer programs. Participants learn communication skills, gain knowledge of mental health topics, and receive training to be a resource specialist.

Central Coast Hotline Call Handlers make a difference in the lives of youth, seniors, and families by helping them locate resources and support services. Volunteers learn the skills required to appropriately assist and refer texters to community agencies and aid in defusing crisis situations.

Responsibilities and Duties

Upon completion of 32 hours of training classes and additional mentoring, Call Handlers are expected to make a minimum commitment of 4 hours per week for 1 year. Volunteers answer phone calls on scheduled shifts. They commit to attending continuing education and skills training, once per quarter, at in-service meetings.

Job Environment Volunteer time will be spent in an office setting utilizing phone, computer, and office skills. Staff supervision is provided during the first two months of service. This opportunity may be able to be served remotely after two month training period has concluded.

An application and interview are required before acceptance to the program to ensure a good fit. Please apply at or contact us at 805-540-6564 or

3 Shifts

  • 08:00 AM to 12:00 PM
    Shifts are available at this time every day of the week
  • 12:00 PM to 04:00 PM
    Shifts are available at this time every day of the week
  • 04:00 PM to 08:00 PM
    Shifts are available at this time every day of the week
More Shifts

6 More opportunities with Transitions - Mental Health Association

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About Transitions - Mental Health Association


784 High Street, San Luis Obispo, CA 93401, US

Mission Statement

Transitions-Mental Health Association (TMHA) is a non-profit organization serving San Luis Obispo and North Santa Barbara Counties. We are dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services.


TMHA designs, develops and operates highly effective mental health programs and services that give opportunities to at-risk youth and disabled adults and seniors. We strive to help our clients be defined by their strengths, gifts and contributions to society, not by their illnesses or difficulties. We have been part of the community since 1954.

Advocacy & Human Rights
Children & Youth
Crisis Support


We'll work with your schedule.
This opportunity has 3 shifts


Multiple locations Santa Maria, CA 93454



  • Mental Health
  • Crisis Counseling
  • Basic Computer Skills
  • Multi-Tasking
  • People Skills
  • Verbal / Written Communication


  • People 55+


  • Background Check
  • Must be at least 18
  • Orientation or Training
  • one 4-hour shift per week for one year minimum

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