NHQ:IT - End User Services: Technology Solutions Volunteer

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Purpose Statement:

This position supports the National Headquarters (NHQ) Information Technology (IT) department. IT End User Services Technology Solutions provides 24/7 support to Biomedical, Chapter and Corporate customers throughout the United States. IT End User Services Technology Solutions mission is to provide support of business processing requirements within a secure 24/7 environment. The IT EUS: Technology Solutions Volunteer applies understanding and knowledge of enterprise applications, products and services with a focus on Microsoft Office 365 (O365) to assist internal users of Red Cross systems and applications, IT End User Services Technology Solutions Team, Volunteer Support Program Team, Red Cross end-users. The duties above indicate the essential functions of the position. This opportunity is strictly a virtual (Work-From-home) position but there may be an opportunity for travel and participation in meetings and conferences, throughout chapter jurisdiction, state and Red Cross system. Operational flexibility is required to meet sudden and unpredictable business needs. Incumbent may periodically be requested to work non-standard business hours.

Responsibilities:
Reporting to an IT EUS Technology Solutions Director, the Technology Solutions Volunteer may:

• Gather, compile, and synthesize information on technology processes or systems
• Prepare charts and diagrams to assist in problem analysis and submit recommendations for solution
• Apply knowledge, skills, tools, and techniques to enable team members to meet requirements Produce deliverables related to the project(s) assigned and post-implementation support and system enhancements
• Provide input to senior team members regarding team knowledgebase requirements
• Adhere to all support processes, procedures, and expectations established by management to meet the highest level of customer care
• Work routine cases with ease and gradually takes on complex cases with the aid of a team member
• Meet all Service Level Targets

Desired Knowledge, Skills, and Competencies:

• Meet at least one of the following is required.
• Experience with administrating VMware Horizon and/or Workspace ONE UEM (Unified Endpoint Management)
• Experience in M365 applications administration such as SharePoint, Yammer, OneDrive, Outlook, etc.
• Knowledge of supporting disciplines such as Logistics, Project, Process or Product Management
• Recognize errors and correct to meet organizational standards.
• Troubleshoot problems and work with other groups to find solutions.
• Work independently with little supervision
• Prioritize and quickly resolve issues.
• Speak and communicate effectively and in an articulate and diplomatic manner across all levels of the organization.

Length of Appointment: 6-12 months with reappointment as mutually agreed

To apply for this opportunity and register as an American Red Cross volunteer, individuals must reside in the United States or on one of the United States Service to the Armed Forces stations. If you are an individual that does not meet this criteria, but are interested in volunteering with the Red Cross or Red Crescent Society in your country, please visit: https://www.ifrc.org/volunteer-us