• 6 people are interested

Train to become a Registered Medicare Counselor (Bilingual)

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  • 6 people are interested

The Health Insurance Counseling and Advocacy Program (HICAP) is looking for intelligent, communicative and motivated volunteers willing to train to become Registered Medicare Counselors. We are looking for volunteers who are bilingual in English/Vietnamese or English/Chinese.

During confidential one-on-one counseling sessions, HICAP Counselors empower clients to make informed decisions about their health care by educating Medicare beneficiaries and their families about Medicare benefits, choices, rights, and protections. We also advocate on behalf of beneficiaries, helping to resolve entitlement errors, service denials, billing issues, and screening beneficiaries for eligibility into various assistance programs.

To become a Counselor, we ask that you make a one year minimum commitment to HICAP. Upon completion of a rigorous 4-week training program, totalling 25 hours of training time, volunteers are certified by the State of California to be Medicare Counselors; to maintain certification requires 40 counseling hours and 12 continuing education hours annually. We ask Counselors to see clients by appointment on regular days each month, in addition to attending a Continuing Education meeting on the second Friday of each month. All volunteer activities will take place during regular business hours.

Spring trainings classes are conducted annually. The next training will be in February, March, or April of 2022. (Exact dates TBD.)
*Please note: During the COVID-19 public health emergency, training and internships are conducted remotely, and volunteer work takes place remotely by phone. Interested volunteers should have familiarity with video conferencing, a computer with microphone and video camera, comfort navigating pdf files and other documents on your computer, and a printer if possible. It is not yet clear if 2022 training will be conducted in-person, remotely, or a hybrid option.*

2 More opportunities with ELDER LAW & ADVOCACY - HICAP Program

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5151 MURPHY CANYON ROAD, Suite 100, SAN DIEGO, CA 92123, US

Mission Statement

Seniors are a growing and vital segment of our community. Elder Law & Advocacy seeks to protect seniors by providing legal advice and advocacy. We serve seniors by helping them to defend their legal rights and preserve their respected place in the community.


Elderly and disabled residents of San Diego and Imperial counties have a valuable resource when it comes to making decisions about Medicare.

Elder Law & Advocacy’s HICAP (Health Insurance Counseling and Advocacy Program) program is staffed by trained counselors who can give Medicare beneficiaries the information they need to make informed decisions about their healthcare choices. All HICAP counselors are registered with the California Department of Aging and provide unbiased, impartial information and counseling. We do not sell, endorse, promote or recommend commercial products or services.

Our staff attorney provides representation and counsel and advice, including appeals. In addition to Medicare, we also provide counseling on:

* Long Term Care Insurance Plans
* Programs to help to pay for premiums, drugs and medical costs
* Choices for Medi-Cal and Medicare dual beneficiaries
* Medicare for those that work beyond age 65
* Retiree medical plan coordination with Medicare
* Appeals and Grievances
* Medicare Fraud Referrals


Advocacy & Human Rights
People with Disabilities
Advocacy & Human Rights, People with Disabilities, Seniors


We'll work with your schedule.


San Diego, CA 92101



  • Basic Computer Skills
  • People Skills
  • Problem Solving
  • Cantonese / Mandarin
  • Verbal / Written Communication
  • Vietnamese


  • People 55+


  • Driver's License Needed
  • Background Check
  • Orientation or Training
  • Approximately 10 hours per month
  • Cannot be a licensed insurance agent or affiliated with any insurance companies.

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