Blood Donor Ambassador- Charlottesville VA

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Provide excellent and enthusiastic customer service to enhance the blood donor experience. Engage with
blood donors to promote blood donation and set the stage for a long-term commitment to regular blood
donations. Assist donors with re-hydrating after donation and observe for post-donation reactions.
Express gratitude and ensure each blood donor is sincerely thanked for their donation.

Responsibilities
* Greet donors, explain the donation process as necessary and assist with initial intake and hand offs
through the blood donation process
* Manage donor flow and direct donors to tablet registration
* Model excellent customer service behaviors
* Ensure blood donors have relevant information and that questions are answered appropriately while
creating a favorable impression of the blood donation process.
* Learn and share the Red Cross story, including the mission, vision, and values
* Provide customer service to donors in the Hospitality Area by ensuring that each donor is recognized for
his/her contribution.
* Check if donor was provided post-donation information before leaving the drive
* Report possible adverse post-donation physical reactions to the collections staff.
* Set up and maintain cleanliness in Reception and Hospitality Areas, and Donor Areas/Beds as requested
* Work with collections team supervisor or charge staff to match donor’s blood type with the best product
for maximum impact
* Responsible to inform donors of current and upcoming donation promotions
* May make reminder/cancellation calls, re-schedule donor appointments, and perform follow up activities
as directed

Time Commitment
* Variable; preferred commitment: 1+ shift/month, average shift is 5-6 hours

Requirements
* Must be over the age of 16
*Must clear background check
*COVID-19 vaccination required

Qualifications
* Ability to display the utmost professionalism and communication skills
* Extremely comfortable working with people from diverse communities and backgrounds
* Ability to understand technology needed for position: Donor Check-in, Donor Tablet, Rapid Pass, Donor
App.
* Ability to explain/teach technology to donors and fellow volunteers
* Ability to regularly commit to schedule, arrive punctually and adapt to a change driven culture

Length of Appointment
* Preferably 6 months - 1 year, renewable each year

Development Opportunities
* Gain valuable training and experience while providing an invaluable service to your community
* Network and meet new people
* Develop customer service skills that last a lifetime Requirements
* Red Cross Volunteer Orientation
* Onboarding with the American Red Cross Biomedical Dept
* Online Blood Drive Volunteer Training in EDGE
* Ongoing training and refresher cours