Gift Shop Volunteers needed

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To provide customer service while supplying needed merchandise and gifts for the convenience of patients, staff, employees, and visitors. Operating hours are Monday - Friday, 9am - 7pm. Saturday, 10am - 2pm and Sunday, 11am - 3pm.

Qualifications:
· Minimum age is 18 years old, must be able to keep a consistent schedule.
· Ability to listen to customers
· Communicate effectively
· Ability to understand and remember multiple procedures
· Have stamina to move quickly and be on your feet for up to four hours
· Be mobile enough to organize shelves
· See and hear well enough to communicate with persons of same or different
nationalities and/or cultures

Responsible To: The Volunteer Manager

Responsibilities:
· Greet customers in a friendly and professional manner
. Be empathic and listen attentively to patrons, which include, patients, family
members and/or friends experiencing the stress of a hospitalization
· Answer the telephone in a competent and knowledge manner
· Operate a cash register/ Void sales receipts when mistakes are made
· Accurately take telephone orders
· Use credit card charge machine
· Dust and stock specific items
· Perform the functions for opening or closing gift shop

Benefits of Volunteering:
· Opportunity to help your community
· Learn basic money handling and cash register skills
· Develop customer service skills working with the public

Training will be provided.