• 2 people are interested
 

WE NEED YOU ! Recovery Client Care Program Service Associate Trainee- High Desert ( In Person)

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ORGANIZATION: American Red Cross - San Bernardino HIGH DESERT County Chapter

  • 2 people are interested
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The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources.

The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

Key Responsibilities:

  • Conduct Intake by interviewing the client and opening a case in RC Care
  • Provide Financial Assistance to qualified clients.
  • Conduct Follow-up and Recovery Planning Services
  • Provide Internal Referrals
  • Provide Community Referrals
  • Assist with problem-solving and advocacy on request
  • Use RC Care to document services according to the Client Care Program Standards and Procedures
  • Services may be provided in person or virtually.
  • Complete the required virtual self-paced training (9 hours of training total)
Qualifications:
  • Fully vaccinated for COVID-19 and submission of vaccine status and supporting documentation in Volunteer Connection if participating in in-person activities and/or performing work in a Red Cross facility.

Required:

  • Willing and able to volunteer in person in before, during, and/or after a disaster event
  • Ability to work in a continuously changing environment in which work priorities may change frequently
  • Comfortable interacting with people from various diverse backgrounds whose lives have been disrupted and many are presenting immediate needs
  • Kind, caring, resourceful, and knowledgeable
  • Comfortable learning new online case management systems
  • Experience using Microsoft Office products
  • Able to serve the client with care, comfort and concern
  • Able to recognize the value that different perspectives and cultures bring to an organization
  • Ability to stand and/or sit for two-hour periods
  • Ability to speak clearly on phone and in-person
  • Ability to work for long periods on the computer and/or reading small print and/or writing
  • Valid Driver’s License (required for Divisional and National Deployments)
  • Minimum 18 years of age
  • Available to sign up for shifts on consecutive days (shifts maybe 4, 8, or 12 hours long)
  • Willing to complete 9 hours of virtual self-paced training required for the position
  • Ability to read, write, and follow verbal and written instructions in English
Training: We provide all the training!

See the Disaster Responder Training Requirements document for current training requirements.

Time Commitment:

Varies by disaster.

"WE ARE LOOKING FOR LOCAL HEROES TO POSITIVELY IMPACT!"

Sign-up to volunteer today! Please email questions to Juana Zapata, the Sr. Volunteer Recruiter Specialist, at Juana.Zapata@redcross.org or (951) 205-6689.

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About American Red Cross - San Bernardino HIGH DESERT County Chapter

Location:

10600 N. Trademark Parkway, Suite 406, Rancho Cucamonga, CA 91730, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.​

Description

The American Red Cross, through its strong network of volunteers, donors and partners, is always there in times of need. We aspire to turn compassion into action so that...

...all people affected by disaster across the country and around the world receive care, shelter and hope;

...our communities are ready and prepared for disasters;

...everyone in our country has access to safe, lifesaving blood and blood products;

...all members of our armed services and their families find support and comfort whenever needed; and

...in an emergency, there are always trained individuals nearby, ready to use their Red Cross skills to save lives.

CAUSE AREAS

Community
Disaster Relief
Education & Literacy
Community, Disaster Relief, Education & Literacy

WHEN

We'll work with your schedule.

WHERE

17199 Yuma St Suite 2Victorville, CA 92395

(34.47301,-117.2875)
 

SKILLS

  • Disaster Response
  • Case Work / Management
  • Community Outreach

GOOD FOR

  • People 55+

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 21
  • Orientation or Training
  • Varies by the disasters. Must deploy and virtually
  • • Must be fully vaccinated no later than December 31, 2021, with required supporting documentation. Note that fully vaccinated means at least two weeks after the final dose of vaccine.

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