WE NEED YOU ! Recovery Client Care Program Service Associate Trainee- High Desert ( In Person)

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The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources.

The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).

Key Responsibilities:

• Conduct Intake by interviewing the client and opening a case in RC Care
• Provide Financial Assistance to qualified clients.
• Conduct Follow-up and Recovery Planning Services
• Provide Internal Referrals
• Provide Community Referrals
• Assist with problem-solving and advocacy on request
• Use RC Care to document services according to the Client Care Program Standards and Procedures
• Services may be provided in person or virtually.
• Complete the required virtual self-paced training (9 hours of training total)

• Fully vaccinated for COVID-19 and submission of vaccine status and supporting documentation in Volunteer Connection if participating in in-person activities and/or performing work in a Red Cross facility.

Required:

• Willing and able to volunteer in person in before, during, and/or after a disaster event
• Ability to work in a continuously changing environment in which work priorities may change frequently
• Comfortable interacting with people from various diverse backgrounds whose lives have been disrupted and many are presenting immediate needs
• Kind, caring, resourceful, and knowledgeable
• Comfortable learning new online case management systems
• Experience using Microsoft Office products
• Able to serve the client with care, comfort and concern
• Able to recognize the value that different perspectives and cultures bring to an organization
• Ability to stand and/or sit for two-hour periods
• Ability to speak clearly on phone and in-person
• Ability to work for long periods on the computer and/or reading small print and/or writing
• Valid Driver’s License (required for Divisional and National Deployments)
• Minimum 18 years of age
• Available to sign up for shifts on consecutive days (shifts maybe 4, 8, or 12 hours long)
• Willing to complete 9 hours of virtual self-paced training required for the position
• Ability to read, write, and follow verbal and written instructions in English