Disaster Recovery Client Caseworker (Lebanon County)
ORGANIZATION: American Red Cross - Greater Pennsylvania Region
Please visit the new page to apply.
The Recovery Services Client Care Program allows the Red Cross to rapidly meet disaster-caused needs by enabling clients to apply and receive financial assistance and/or community resources.
The Client Care Program Service Associate supports the recovery of disaster affected individuals, households, and communities by providing referrals, advocacy, and financial assistance through RC Care (case management system).Responsibilities:
- Conduct Intake by interviewing the client and opening a case in RC Care
- Provide Financial Assistance to qualified clients.
- Conduct Follow-up and Recovery Planning Services
- Provide Internal Referrals
- Provide Community Referrals
- Assist with problem-solving and advocacy on request
- Use RC Care to document services according to the Client Care Program Standards and Procedures
- Services may be provided in person or virtually.
Time Commitment:
Local/Regional: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.
Beyond region: Minimum of 14 days working 8- or 12-hour shiftsRequired:
- Willing and able to volunteer in person in before, during and/or after a disaster event
- Ability to work in a continuously changing environment in which work priorities may change frequently
- Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs
- Kind, caring, resourceful and knowledgeable
- Comfortable learning new online case management systems
- Experience using Microsoft Office products
- Able to serve the client with care, comfort and concern
- Able to recognize the value that different perspectives and cultures bring to an organization
- Ability to stand and/or sit for two-hour periods
- Ability to speak clearly on phone and in person
- Ability to work for long periods on computer and/or reading small print and/or writing
- Valid Driver’s License (required for Divisional and National Deployments)
- Minimum 18 years of age
- Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
- Willing to complete 9 hours of virtual self-paced training required for position
- Ability to read, write, and follow verbal and written instructions in English
To get started as a Red Cross volunteer, please visit: https://volunteerconnection.redcross.org/?nd=lead&a=43393&h=193&p=1899125
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About American Red Cross - Greater Pennsylvania Region
Location:
701 Centre Ave., Reading, PA 19601, US
Mission Statement
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Description
The American Red Cross exists to provide compassionate care to those in need. Our network of generous donors, volunteers and employees share a mission of preventing and relieving suffering, here at home and around the world, through five key service areas:
Disaster Relief
Supporting America's Military Families
Collect lifesaving blood
Health and Safety
International Services
CAUSE AREAS
WHEN
WHERE
Multiple locations Lebanon, PA 17042
DATE POSTED
June 19, 2024
SKILLS
- Disaster Relief Care & Shelters
- Basic Computer Skills
- Microsoft Office Suite
GOOD FOR
- People 55+
REQUIREMENTS
- Background Check
- Must be at least 18
- Orientation or Training
- Local/Regional: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days. Beyond region: Minimum of 14 days working 8- or 12-hour shif
- Volunteers must be vaccinated or wear a mask