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Virtual Caseworkers: Provide support and resources to military members, veterans and their

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American Red Cross - Texas Gulf Coast Region

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THIS VOLUNTEER OPPORTUNITY CAN BE VIRTUAL. FLEXIBLE SHIFTS AVAILABLE

Support and assist with the full range of client services to military members, veterans and their families, to include: emergency communications; information and referral; access to financial assistance; and family follow-up services.

Key Responsibilities:

  • Support the Red Cross mission
  • Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
  • Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services
  • Interview callers; coordinate requests for service to include recording all client info into the SAF Case Management System; perform outbound activities including: obtaining verifications; delivering messages; coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed to complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly
  • Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies
  • Make follow-up calls to military members and/or families to determine additional needs; log case notes
  • Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
  • Maintain professionalism and conduct as stated in Red Cross policy

Qualifications:

  • Complete required national training and locally developed orientation
  • Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
  • Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
  • Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
  • Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheetapplications
  • Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity - must feel comfortable leaving messages and talking on the phone
  • Ability to work with or without supervision
  • Effective verbal and written communication skills
  • Good customer service skills; Ability to work well with others
  • Willingness to gain knowledge of community resources
  • Able to work with culturally diverse populations

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About American Red Cross - Texas Gulf Coast Region

Location:

2700 Southwest Fwy, Houston, TX 77098, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors. La Cruz Roja Americana previene y alivia el sufrimiento humano frente a emergencias movilizando el poder de los voluntarios y la generosidad de los donantes.

Description

Every single day, the American Red Cross helps people in emergencies. Whether its one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Todos los días, la Cruz Roja Americana ayuda a las personas en situaciones de emergencia. Ya sea que se trate de una familia desplazada, miles de víctimas de desastres, o brindar atención y consuelo a un miembro del servicio o veterano enfermo o lesionado o apoyo a un miembro de la familia militar, nuestro trabajo vital es posible gracias a personas como usted. Es a través del tiempo y el cuidado de la gente común que podemos hacer cosas extraordinarias.
Disaster Relief
Veterans & Military Families

WHEN

We'll work with your schedule.

WHERE

6914 W. Expressway 83HarlingenHarlingen, TX 78552

SKILLS

  • Customer Service
  • Basic Computer Skills
  • Internet Research
  • Multi-Tasking
  • Organization
  • Relationship Building

GOOD FOR

N/A

REQUIREMENTS

  • Driver's License Needed
  • Background Check
  • Must be at least 18
  • Ideal time commitment of 2-4 hours per week after initial training is completed within the first 2 weeks. Flexible shifts

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