Virtual Caseworkers: Provide support and resources to military members, veterans and their

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THIS VOLUNTEER OPPORTUNITY CAN BE VIRTUAL. FLEXIBLE SHIFTS AVAILABLE

Support and assist with the full range of client services to military members, veterans and their families, to include: emergency communications; information and referral; access to financial assistance; and family follow-up services.

Key Responsibilities:

• Support the Red Cross mission
• Maintain strict confidentiality of any case notes, names and other personal information in accordance with Red Cross policies
• Support and follow Service to Armed Forces (SAF) policies, procedures and protocols related to Red Cross client services
• Interview callers; coordinate requests for service to include recording all client info into the SAF Case Management System; perform outbound activities including: obtaining verifications; delivering messages; coordinating case management services with the jurisdictional chapter/station, and/or providing other follow-up actions needed to complete and timely client service; understand and apply Red Cross and SAF policies consistently and correctly
• Determine eligibility for Red Cross services by assessing client needs and providing appropriate service to clients including referrals to other agencies
• Make follow-up calls to military members and/or families to determine additional needs; log case notes
• Acquire a working knowledge of local, state and federal resources aiding military members, families and veterans
• Maintain professionalism and conduct as stated in Red Cross policy

Qualifications:

• Complete required national training and locally developed orientation
• Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military families, and veterans' issues
• Demonstrated ability to treat people with respect under all circumstances and instill trust in others while upholding the values and principles of the American Red Cross
• Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze, and interpret information from clients, staff, and management
• Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include Outlook, word-processing, database and/or spreadsheet applications
• Effective interviewing skills and a sound knowledge of telephone and in-person etiquette and pleasant and friendly manners respectful of human dignity - must feel comfortable leaving messages and talking on the phone
• Ability to work with or without supervision
• Effective verbal and written communication skills
• Good customer service skills; Ability to work well with others
• Willingness to gain knowledge of community resources
• Able to work with culturally diverse populations

Thank you in advance for your time and consideration and most of all for choosing the American Red Cross!

"Be the Change you wish to see in the World...Gandi"

All my best,

Sylvia Burle

Sylvia Burle I Senior Recruitment Specialist, Volunteer Services

Ì American Red Cross (361) 500-5027 I E: sylvia.burle@redcross.org

Twitter: @RedCrossTXGC | Facebook: @RedCrossTXGC | LinkedIn: American Red Cross Texas Gulf Coast Region