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Crisis Responder

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ORGANIZATION: THRIVE Lifeline

  • 77 people are interested
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The Crisis Responder assists T.H.R.I.V.E. Inc. in carrying out the mission and goals of THRIVE Lifeline by providing high quality support, information, and referrals to texters to THRIVE Lifeline. Crisis Responders receive up to 50 hours of free training and mentorship (>$5000 value), so no experience is required. 40 hours of training (4-8 weeks, self paced) is required before taking shifts on the line. The Crisis Responder will answer incoming messages to THRIVE Lifeline in a compassionate and professional manner, following the structure outlined in the Crisis Responder handbook. The Crisis Responder is responsible for conducting prescribed Risk Assessments and further assessing the needs each texter. Once needs have been confirmed, the Crisis Responder will assist the texter with developing a safety plan, or other next steps, in accordance with the texter’s needs. When necessary, the Crisis Responder will hand off their interactions to supervisors, and whenever possible, the Crisis Responder will assist other Crisis Responders with the gathering of resources and/or troubleshooting of responses. The Crisis Responder will assist T.H.R.I.V.E. Inc., with assessing the support and inclusivity of THRIVE Lifeline protocol and be open to adjustments as the lifeline evolves. The Crisis Responder will accurately record and maintain all interactions and interaction transcripts and be ready to answer any questions about those interactions that may arise. The Crisis Responder must maintain a level of comfort around community resources, referral services, and lifeline technology.

Key Interactions

The key interactions of the Crisis Responder will include:

  1. Direct reporting to Volunteer Coordinator
  2. Deputy Director of Training
  3. Mentors
  4. Texters
General Expectations
  1. Estimated Time Commitment: 3-6 hours/week
  2. Attendance at all-staff meetings
  3. Attendance at all required trainings
  4. Reliable and consistent responses to texters and to organization staff

Representation is at the heart of THRIVE. We encourage applications from people who identify as persons of color, persons living with disabilities, Two Spirit, trans-femme and/or femme nonbinary individuals, and/or veterans.

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About THRIVE Lifeline

Location:

Virtual Office, Minneapolis, MN 55401, US

Mission Statement

THRIVE Lifeline’s mission is to end stigma for people with marginalized identities and close gaps in access to crisis intervention, validation, and resources through whole-human support. We fulfill our mission by: (1) Providing texters with a 24/7 no-added-cost, text-based hotline support by trained, non-judgmental Crisis Responders who share underrepresented identities and backgrounds. (2) Reducing suicide risk through literature-based deescalation practices and by connecting texters with life-saving and life-affirming resources. (3) Using anonymized data to train leaders and advocate for representation in more welcoming and inclusive educational and professional spaces.

Description

THRIVE Lifeline is a 501(c)(3) grassroots organization dedicated to changing the landscape of mental health support for people with intersecting marginalized identities. Among our services, we offer a free text-based crisis line. We are led by experienced crisis managers who are fed up with watching our communities fall prey to systemic marginalization only to face dismissive, unsupportive, and sometimes dangerous interactions through traditional mental health avenues. Since opening in June 2020 we have served texters in all 50 U.S. states and Puerto Rico.

THRIVE Lifeline is Trans-led and operated. We are a 100% volunteer group of certified suicide interventionists whose identities are marginalized, and who are students, career professionals, and retirees largely trained across the breadth of STEMM fields. Our current volunteer demographics include: LGBTQ2S+ (80%), Persons of Color (63%), people living with a disability, neurodiversity, or mental health needs (54%), Trans / Nonbinary (40%), and/or Immigrants (18%). When you volunteer with us, you will be provided opportunities for mentorship, skill development, and leadership growth. Whatever your passions or experience level, we have a place for you!

We invite you to join and grow with us as we provide life-saving and life-affirming support.

CAUSE AREAS

Crisis Support
International
LGBTQ+
Crisis Support, International, LGBTQ+

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Crisis Counseling
  • Critical Thinking
  • People Skills
  • Problem Solving
  • Relationship Building
  • Verbal / Written Communication

GOOD FOR

  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 18
  • Orientation or Training
  • 3-6 hours per week
  • Crisis Responders must commit to 40 hours of training before taking shifts on the line, will be connected to one-on-one mentorship, and due to the nature of our training investment in responders we request a 1-year volunteer commitment.

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