The Crisis Responder assists T.H.R.I.V.E. Inc. in carrying out the mission and goals of THRIVE Lifeline by providing high quality support, information, and referrals to texters to THRIVE Lifeline. The Crisis Responder will answer incoming messages to THRIVE Lifeline in a compassionate and professional manner, following the Pathway to a Plan as outlined in the Crisis Responder handbook. The Crisis Responder is responsible for conducting prescribed Risk Assessments and further assessing the needs each texter. Once needs have been confirmed, the Crisis Responder will assist the texter with developing a safety plan, or other next steps, in accordance with the texter’s needs. When necessary, the Crisis Responder will hand off their interactions to supervisors, and whenever possible, the Crisis Responder will assist other Crisis Responders with the gathering of resources and/or troubleshooting of responses. The Crisis Responder will assist T.H.R.I.V.E. Inc., with assessing the support and inclusivity of THRIVE Lifeline protocol and be open to adjustments as the lifeline evolves. The Crisis Responder will accurately record and maintain all interactions and interaction transcripts and be ready to answer any questions about those interactions that may arise. The Crisis Responder must maintain a level of comfort around community resources, referral services, and lifeline technology.Key Interactions
The key interactions of the Crisis Responder will include:
- Direct reporting to Volunteer Coordinator
- Deputy Director of Training
- Estimated Time Commitment: 3-6 hours/week
- Attendance at all-staff meetings
- Attendance at all required trainings
- Reliable and consistent responses to texters and to organization staff
- 12:00 AM to 03:00 AM
- 06:00 PM to 09:00 PM
- 09:00 PM to 12:00 AM
- NONE OF THESE TIMES WORK FOR ME, BUT I CAN STILL HELP
About THRIVE Lifeline
2114 N Flamingo Rd, #5018, Pembroke Pines, FL 33028, US
THRIVE Lifeline’s mission is to end stigma and close access gaps for underrepresented individuals who seek educational and professional opportunities. Particularly, we believe that equity and inclusion begins with person-centered and whole-human support, including access to crisis intervention, validation, and resources. We fulfill our mission by: (1) Providing texters with a 24/7 no-added-cost, text-based hotline support by trained, non-judgmental Crisis Responders who share underrepresented identities and backgrounds. (2) Reducing suicide risk through literature-based deescalation practices and by connecting texters with life-saving and life-affirming resources. (3) Using anonymized data to train leaders and advocate for representation in more welcoming and inclusive educational and professional spaces.
THRIVE Lifeline is Trans-led and operated. We are a group of certified suicide interventionists whose identities are marginalized, and who are students and early career professionals trained across the breadth of STEMM fields. Our volunteers are majority LGBTQ2S+ and people of color, and representation is at the core of everything that we do. As a remote-based and internationally serving lifeline, our volunteers come from several countries and work from the comfort of their own homes. When you volunteer with us, we will match you with a 1:1 mentor and help you connect to the support of our full team!
THRIVE Lifeline is a grassroots response to COVID-19, organized by experienced crisis managers who personally understand the significance of displacement, isolation, and financial loss, especially for people in STEMM with marginalized identities. We began in the summer of 2020 during a particularly tumultuous for minority students due to a variety of reasons including, but not limited to: racist acts against Asian-Americans; police brutality, protests, and national discussions of systemic racism; removal of healthcare protections for transgender people, and the devastating impact and associated uncertainties of the COVID-19 pandemic. Together with our communities, we continue to THRIVE!
We invite you to join and grow with us as we provide life-saving and life-affirming support.
This is a Virtual Opportunity with no fixed address.
September 8, 2021
- Crisis Counseling
- Critical Thinking
- People Skills
- Problem Solving
- Relationship Building
- Verbal / Written Communication
- People 55+
- Background Check
- Must be at least 18
- Orientation or Training
- 3-6 hours per week
- Crisis Responders must commit to 40 hours of training before taking shifts on the line, will be connected to one-on-one mentorship, and due to the nature of the training investment we request a 1-year volunteer commitment.