Program Assistant

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OVERVIEW

Literations improves the literacy skills of young children through grade three by engaging professionally trained older adult volunteers as literacy coaches in our partner schools and after-school programs. We serve communities where opportunity gaps exist to ensure all students have the resources to become strong readers, develop confidence, and unleash their potential in the classroom and beyond. Our highly-effective programming annually serves thousands of children in the Greater Boston area. Literations is an affiliate of AARP Foundation Experience Corps, a national leader in engaging older adult tutors to improve K-3 student literacy.

GENERAL STATEMENT OF POSITION

The Program Assistant, under the supervision of the Program Manager, is responsible for supporting the management, communication, and technical support of tutoring sessions for a cluster of sites. A successful candidate needs to be adept and comfortable with technology and virtual platforms as well as flexible to respond to the current program needs. Responsibilities may vary depending upon the time of year. A Program Assistant serves a minimum of 450 hours during the program year, or on average 15 hours per week over 3-4 days, and attends regular Site Leadership Meetings held by Literations central office.

The Literations program is organized into clusters. Each cluster includes several school or afterschool sites. Each site has a team of volunteer reading coaches serving between 4 and 10 hours per week, providing literacy tutoring to children who are struggling to read.

RESPONSIBILITIES

• Support scheduling and execution of virtual literacy coaching sessions for a site(s), which includes:

• Communicate scheduling information for coaching sessions and reminders to volunteers as needed

• Support facilitation of virtual sessions

• Maintain session scheduling and video links

• Provide technical support to volunteers for coaching sessions, including:

• Run practice sessions for volunteers to gain technical skills to be successful at virtual coaching

• Troubleshoot log-in issues, video connectivity, other platform issues, etc.

• Troubleshoot absences and coverage needs

• Substitute as needed as virtual safety monitor

• Support program data entry, accuracy, and reporting for functions like volunteer timesheet completion, student literacy growth, and more

• Support staff and volunteer leaders with literacy coach observations to ensure program consistency and quality control

• Other duties as assigned

QUALIFICATIONS

• Positive attitude, commitment to organizational mission, and appreciation for older adults and intergenerational work

• Blackbelt in detail orientation and organization skills

• Customer-service focused, including empathy, patience, positive attitude, attentiveness, adaptability, and technical knowledge

• Strong verbal and written communication skills

• Strong technology skills and high degree of comfort with technology, with the interest and ability to learn new platforms

• Ability to serve both in-person and virtually (please visit Literations.org for a list of current program partners and locations)

ELIGIBILITY
To serve as an AmeriCorps Quarter-Time Member you must be 17 years old or older (no upper age limit) and be a US citizen, US National, or Lawful Permanent Resident Alien of the United States.

COMPENSATION AND BENEFITS

This is an AmeriCorps Quarter-Time Member position which offers a stipend for a commitment of 450 service hours (an average of 15 hours/week) and 8.5 months of service. Upon successful completion of service terms, members will be eligible to receive a Segal AmeriCorps Education Award of up to $1,678.57. This award is a post-service benefit that may be used to pay for educational expenses. To learn more about AmeriCorps, please visit https://www.nationalservice. gov/programs/americorps/what- americorps.

You can learn more about Literations by visiting literations.org.

Literations is an equal opportunity employer, committed to creating and supporting a diverse work environment. Candidates of color, bi-/multilingual, bicultural, and LGBTQ+ are strongly encouraged to apply.