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Client Services Assistant

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The Dempsey Center

Purpose of Position:The Volunteer assigned to Client Services Assistant provides services to enhance the client experience. This is accomplished by taking responsibility for completing administrative tasks in a timely and organized manner.

Commitment:Standard 3-4 hours weekly shifts

  • Morning shift: 9:00 am - 1:00 pm
  • Afternoon shift: 12:00 - 4:00 pm
  • Dempsey Culture and position specific training

Regular Duties Include:

  • Register clients for programs either in person or by phone
  • Greet and welcome clients; directing inquiries to designated department
  • Sign-in clients for appointments and programs (involves online software)
  • Answer client questions as they arise, referring people to resources at the Center
  • Answer the phone and direct calls to staff as needed
  • Willingness to take on additional tasks such as mailings or other projects that may arise
  • Maintain general appearance of the spaces within the Center (library, coffee and side tables, periodicals, pamphlets)
  • Will assist with room set-up as required for programs, functions, or events

Qualifications:

  • High respect for diverse lifestyles, values, and beliefs; having an attitude of acceptance toward all feelings
  • Knowledgeable of the Center’s programs and services
  • Advanced computer skills and proficient in Microsoft Office applications
  • Demonstrates professionalism with all clients and staff having warm and friendly disposition when managing calls and visitors
  • Professional appearance
  • Excellent verbal, written, communication, and interpersonal skills
  • Proficient with a multi-line phone system
  • Comfortable working independently and in a team environment
  • Detail-oriented
  • Empathic and caring, open minded and dependable
  • A healthy sense of humor

3 Shifts

  • morning / 09:00 AM to 11:45 AM
  • afternoon / 12:00 PM to 04:30 PM
  • evening / 05:00 PM to 07:30 PM
  • NONE OF THESE TIMES WORK FOR ME, BUT I CAN STILL HELP
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About The Dempsey Center

Location:

778 Main St, South Portland, ME 04106, US

Mission Statement

The Dempsey Center makes life better for people managing the impact of cancer.

Description

The Dempsey Center makes life better for people managing the impact of cancer with locations in Lewiston, South Portland, and now our third virtual location, Dempsey Connects. Services are provided at no cost.

Health & Medicine

WHEN

We'll work with your schedule.
This opportunity has 3 shifts

WHERE

29 Lowell StreetLewiston, ME 04240

(44.10056,-70.21719)
 

SKILLS

  • Office Reception
  • Administrative Support
  • Customer Service
  • Data Entry

GOOD FOR

  • Teens
  • People 55+

REQUIREMENTS

  • Background Check
  • Must be at least 16
  • Orientation or Training
  • One 3.5 hour shift scheduled once a week.

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