Client Services Assistant - Lewiston

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Purpose of Position:The Volunteer assigned to Client Services Assistant provides services to enhance the client experience. This is accomplished by taking responsibility for completing administrative tasks in a timely and organized manner.

Commitment:Standard 3-4 hours weekly shifts

• Morning shift: 9:00 am - 1:00 pm
• Afternoon shift: 12:00 - 4:00 pm
• Dempsey Culture and position specific training

Regular Duties Include:

• Register clients for programs either in person or by phone
• Greet and welcome clients; directing inquiries to designated department
• Sign-in clients for appointments and programs (involves online software)
• Answer client questions as they arise, referring people to resources at the Center
• Answer the phone and direct calls to staff as needed
• Willingness to take on additional tasks such as mailings or other projects that may arise
• Maintain general appearance of the spaces within the Center (library, coffee and side tables, periodicals, pamphlets)
• Will assist with room set-up as required for programs, functions, or events

Qualifications:

• High respect for diverse lifestyles, values, and beliefs; having an attitude of acceptance toward all feelings
• Knowledgeable of the Center’s programs and services
• Advanced computer skills and proficient in Microsoft Office applications
• Demonstrates professionalism with all clients and staff having warm and friendly disposition when managing calls and visitors
• Professional appearance
• Excellent verbal, written, communication, and interpersonal skills
• Proficient with a multi-line phone system
• Comfortable working independently and in a team environment
• Detail-oriented
• Empathic and caring, open minded and dependable
• A healthy sense of humor