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NHQ:VS - Recruitment & Intake - VIPC Intake Team Member
ORGANIZATION: American Red Cross - National Headquarters
Please visit the new page to apply.
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DONATE TO THIS
ORGANIZATION -
9 people are interested
This position supports the National Headquarters (NHQ) Volunteer Services (VS) team. This is a remote (volunteer-from-home) position. This position specifically supports the Volunteer Intake Processing Center (VIPC).
The VIPC is a network of volunteers positioned across the country working together to guide potential new volunteers through the intake process kindly and efficiently. The purpose of this position is to welcome new volunteers to the organization and guide them through the intake process.
- Welcome prospective volunteers and process new volunteer applications
- Monitor new applications submitted in Volunteer Connection, our on-line volunteer management system [Global Intake Queue]
- Call and email prospective volunteers to remind them to complete all application steps in the intake path
- Ensure communication is maintained early and often with new applicants using the 3-contact standard for communication
- Log all communication with prospective volunteers in Volunteer Connection.
- Report Volunteer Connection technical issues to your VIPC Program Manager Report schedule and hours to the assigned Intake Leader and/or Program Manager
- Provide outstanding customer service
Required:
- Previous experience with customer service
- Ability to work with computer database (training provided)
- Understands importance of hospitality
- Comfortable making phone calls to volunteers
- Comfort learning new online computer systems and databases
- Excellent written and verbal communication skills
- Detail oriented
- Must have access to laptop or desktop computer with reliable internet that can be used for this position (Note: this role cannot be done from a smartphone or tablet)
- Must have reliable access to phone with ability to make long distance phone calls
To apply for this opportunity and register as an American Red Cross volunteer, individuals must reside in the United States or on one of the United States Service to the Armed Forces stations. If you are an individual that does not meet this criteria, but are interested in volunteering with the Red Cross or Red Crescent Society in your country, please visit: https://www.ifrc.org/volunteer-us
18 More opportunities with American Red Cross - National Headquarters
Opportunities
About American Red Cross - National Headquarters
Location:
431 18th St NW, Washington, DC 20006, US
Mission Statement
The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.
Description
Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.
CAUSE AREAS
WHEN
WHERE
This is a Virtual Opportunity with no fixed address.
DATE POSTED
November 7, 2022
SKILLS
- Office Reception
- Office Management
- Human Resources Diversity
- Human Resources Assistance
- CSR / Volunteer Coordination
- Microsoft Office Suite
GOOD FOR
N/A
REQUIREMENTS
- 2 hours per week