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NHQ:VS - Recruitment & Intake - VIPC Intake Team Member

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American Red Cross - National Headquarters

This position supports the National Headquarters (NHQ) Volunteer Services (VS) team. This is a remote (volunteer-from-home) position. This position specifically supports the Volunteer Intake Processing Center (VIPC).

The VIPC is a network of volunteers positioned across the country working together to guide potential new volunteers through the intake process kindly and efficiently. The purpose of this position is to welcome new volunteers to the organization and guide them through the intake process.


  • Welcome prospective volunteers and process new volunteer applications
  • Monitor new applications submitted in Volunteer Connection, our on-line volunteer management system [Global Intake Queue]
  • Call and email prospective volunteers to remind them to complete all application steps in the intake path
  • Ensure communication is maintained early and often with new applicants using the 3-contact standard for communication
  • Log all communication with prospective volunteers in Volunteer Connection.
  • Report Volunteer Connection technical issues to your VIPC Program Manager Report schedule and hours to the assigned Intake Leader and/or Program Manager
  • Provide outstanding customer service

Required:

  • Previous experience with customer service
  • Ability to work with computer database (training provided)
  • Understands importance of hospitality
  • Comfortable making phone calls to volunteers
  • Comfort learning new online computer systems and databases
  • Excellent written and verbal communication skills
  • Detail oriented
  • Must have access to laptop or desktop computer with reliable internet that can be used for this position (Note: this role cannot be done from a smartphone or tablet)
  • Must have reliable access to phone with ability to make long distance phone calls

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About American Red Cross - National Headquarters

Location:

431 18th St NW, Washington, DC 20006, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.

Description

Every single day, the American Red Cross helps people in emergencies. Whether it's one displaced family, thousands of disaster victims, or providing care and comfort to an ill or injured service member or veteran or support to a military family member, our vital work is made possible by people like you. It is through the time and care of ordinary people that we can do extraordinary things.

Community
Crisis Support
Disaster Relief

WHEN

We'll work with your schedule.

WHERE

This is a Virtual Opportunity with no fixed address.

SKILLS

  • Office Reception
  • Office Management
  • Human Resources Diversity
  • Human Resources Assistance
  • CSR / Volunteer Coordination
  • Microsoft Office Suite

GOOD FOR

N/A

REQUIREMENTS

  • 2 hours per week

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