Social Support Volunteer - Tech Assistance

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Through the COVID-19 crisis, several Nevadans were socially isolated and experiencing loneliness. The NEST Collaborative first considered homebound elders needing community resources. The NEST Collaborative now aims to continue to support any elders and adults living with disabilities across Nevada through several programs. The Tech Assistance opportunity connects Volunteers with Participants to help them build their capacity with technology via one-to-one telephone-based assistance. Whether it's navigating Zoom, email, or other online programs, Volunteers can break down each topic step by step. Volunteers help assist Participants over the course of multiple sessions until the Participant feels comfortable with the topic at hand. Volunteers are provided various lesson guides on common technology topics to better assist their Participant. Volunteers may refer any additional needs of the Participant to the Nevada aging- and social- services network to connect the Participant with local resources. Volunteers serve under a Guide mentor to assist them with their Participants and answer questions. Volunteers are expected to attend a 30-minute virtual cohort huddle with their Guide and other Volunteers once per week. Volunteers serve an average of 3-5 Participants per week.

Training is conducted entirely virtually through a set of online, self-paced webinars (approximately 2 hours) followed by two days of live sessions with a trainer (3.5 hours by Zoom videoconference per day).