Help those affected by wildfires as a Disaster Service Associate!

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The Shelter Service Associate is a temporary position assigned to work in person in a Red Cross shelter before, during and/or after a disaster event. Shelter Service Associates complete tasks necessary for shelter operations and interacts with clients to ensure their needs are met. Shelter Service Associates support the day-to-day activities within a shelter, which can include working in reception, registration, feeding, dormitory, information or other areas within a shelter.

Key Responsibilities:

• May include providing support to one or more of the following areas within the shelter:

• reception
• registration
• dormitory
• feeding
• information
• supply

• Provide excellent customer service to clients
• Complete the required virtual self-paced training (3.5 hours of training total)

Qualifications:

• Willing and able to volunteer in person in a disaster shelter before, during and/or after a disaster event.
• Ability to work in a continuously changing environment in which work priorities may change frequently.
• Comfortable interacting with people from various diverse background whose lives have been disrupted and many are presenting immediate needs.
• Comfortable working in a team environment as a frontline worker under the direction of a Supervisor
• Ability to lift / carry 20 lbs. multiple times per shift.
• Ability to stand and/or sit for two-hour periods and walk for two miles during a shift.
• Ability to walk on uneven terrain.
• Ability to work outdoors in inclement weather, extreme heat and/or humidity and/or extreme cold.
• Ability to climb two or more flights of stairs.
• Ability to speak clearly on phone and in person.
• Ability to work for long periods on computer and/or reading small print and/or writing.
• Valid Driver’s License (required for Divisional and National Deployments)
• Minimum 18 years of age
• Available to sign up for shifts on consecutive days (shifts may be 4, 8 or 12 hours long)
• Willing to complete 3.5 hours of virtual self-paced training required for position
• Ability to read, write, and follow verbal and written instructions in English

Time Commitment:

• Local/Regional: Shift work determined by the scale of the relief operation; a minimum requirement of 8-12 hours per day during the disaster relief operation for multiple, consecutive days.
• Beyond region: Minimum of 14 days working 8- or 12-hour shifts

Training Requirements:

See the Disaster Responder Training Requirements document for current training requirements for Shelter Service Associate (MC/SH/SA).

Find out more at www.redcross.org/volunteertoday or email jennifer.samaritan@redcross.org

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Ready to Make a Difference? Here's How to Get Started!

1. Go to redcross.org/volunteertoday to complete our online application. It takes less than 10 minutes!

1. A member of our team will get in touch. Taking the time for a personal conversation enables us to match you with a role that will be both meaningful and enjoyable.

1. We’ll provide all necessary training to ensure you can be successful in your volunteer role.