Client Experience AmeriCorps Member

Save to Favorites

Must complete an official application here: https://americorps.equalheart.org/hiring.html

****Applicants Must select The Open Door when applying****

Organization: The Open Door

PositionTitle: Client Experience AmeriCorps

Type: AmeriCorps Part-Time (26 hours/week)

Supervisor: Pantry Operations Manager

Organizational Mission: The Open Door is a hunger relief organization dedicated to ending local hunger through access to healthy food. Through its collective programs, The Open Door serves more than 14,000 Dakota County residents each month. Clients can access healthy food choices through a fixed-site food pantry in Eagan and multiple Mobile Pantry sites.

Position Summary: The Open Door is seeking to bring an AmeriCorps member to support the day-to-day operations of the Eagan Pantry. This incumbent will be focused on improving overall client experience at the pantry. Project work will include gathering feedback from clients, ensure client support procedures are updated, and provide on the job training for client support volunteers. Focus areas may include best practices for onboarding new clients, providing effective referrals to outside social services organizations, and educating volunteers on DEI principles.

AmeriCorps is a unique volunteer opportunity to gain hands on experience in nonprofits and working with volunteers. A living and educational stipend will be provided. This is perfect for college students or recent graduates interested in working in the nonprofit, social services, or education field.

Primary Duties & Essential Responsibilities

• Support the day-to-day operation of the food shelf pantry operations.
• Cover client-facing volunteer roles in the pantry as necessary.
• Develop and implement project plan in conjunction with Pantry Operations Manager to improve client experience at the food shelf.
• Support volunteers during daily operations and assist in on-the-job volunteer training as necessary, providing clear and positive directions to volunteers. 
• Interact with clients and volunteers in a professional and respectful manner.
• Maintain client, volunteer, and organizational confidentiality. 
• Receive, sort, stock, load and store food inventory and donations.
• Maintain the cleanliness and organization of facilities. This includes cleaning, breaking down boxes, carrying out trash and keeping work areas clutter-free.
• Perform other duties associated with the orderly operation of the food shelf.
• Adhere to safety procedures and policies.
• Adhere to and actively promote the mission and values of the organization.

Experience and Skills

• High School Diploma or GED
• Client service or Food Shelf experience preferred.
• Sound computer skills including MS Office and Google Suite
• Ability to work flexible hours.
• Access to a vehicle, valid driver’s license, and good driving record
• Bilingual preferred
• Ability to lift 40 pounds.
• Ability to kneel, bend and twist.

Ideal Competencies

• Strong desire to eradicate hunger in Dakota County
• Strong appreciation of volunteers and their value
• Highly Organized with ability to manage multiple responsibilities
• Strong problem solving and group work leadership skills
• Comfort interacting with people of all ages and cultural backgrounds
• Ability to work independently and as part of a team
• Effective oral and written communication skills

Work Schedule and Benefits

Program Coordinator will maintain a flexible work schedule consisting primarily of daytime availability. This location requires a service commitment of ­­­­­­­­­­­­26 hours for 12 week-May 30 th-August 18 th.

Benefits include a living allowance of ­­­$3,000 and an education reward of $1,459.26

What is AmeriCorps?

AmeriCorps is a national community service program allowing individuals to give back to their community and get paid for it! This is a great opportunity for students or recent college graduates looking for hands-on experience in the non-profit sector. This opportunity provides opportunities for networking and relevant experience in nonprofit work.

AmeriCorps is available to all, without regard to religion, race, color, national origin, gender, political affiliation, disability, sexual orientation, creed, or veteran status.

Must complete an official application here: https://americorps.equalheart.org/hiring.html