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SAF: Hero Care Family Follow-Up Caseworker - Ross County

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American Red Cross - Ohio

Purpose: Ensure military families' needs are met when faced with an emergency.

Support the Red Cross mission
* Maintain strict confidentiality of any case notes, names, and other personal information in accordance with
Red Cross policies
* Understand and apply Service to Armed Forces (SAF) policies, procedures, and protocols related to Red
Cross client services consistently and correctly
* Support the follow-up process to include making follow-up calls to military members and/or families to
determine if their needs are met, providing other follow-up actions needed for complete and timely client
* Acquire a working knowledge of local, state, and federal resources aiding military members, families and
* Maintain professionalism and conduct as stated in Red Cross policy

Qualifications: * Successful American Red Cross background check
* Complete required national training and locally developed orientation
* Able to support Red Cross SAF mission; have an awareness of and appreciation for military culture, military
families, and veterans' issues
* Demonstrated ability to treat people with respect under all circumstances and instill trust in others while
upholding the values and principles of the American Red Cross
* Ability to apply active listening skills and employ reasoning and questioning strategies to capture, analyze,
and interpret information from clients, staff, and management
* Good computer skills to include use of Internet search tools; Intranet; and Microsoft Office Suite, to include
Outlook, word-processing, database and/or spreadsheet applications
* Effective interviewing skills and sound knowledge of telephone and in-person etiquette and pleasant and
friendly manners respectful of human dignity
* Ability to work with or without supervision
* Effective verbal and written communication skills
* Good customer service skills; Ability to work well with others
* Willingness to gain knowledge of community resources
* Able to work with culturally diverse populations

Relationships: Red Cross volunteer and employee Hero Care Network Leads

Development Opp: Continued training in all aspects of client services

Training: * Orientation to the American Red Cross
* Specific SAF online casework and case management system training
* Specific SAF classroom training regarding practices, policies, and procedures
* SAF Basic Training webinars (SAF Overview; Military 101; Family Follow-up; etc.)
* Familiarization with the Client Assistance Manual (CAM)

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About American Red Cross - Ohio


995 E. Broad Street, Columbus, OH 43205, US

Mission Statement

The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.


We're in local communities every day, helping people prepare for, respond to and recover from emergencies. When emergencies strike, people need help. A fire leaves a family homeless. A heart attack threatens a life. A tornado flattens homes, schools and businesses. A military family needs to be connected. A young child needs a blood transfusion. They need the Red Cross.

How do we empower so many of our neighbors to respond to emergencies? By mobilizing the power of volunteers and the generosity of donors. We can't turn heartbreak into hope without your help!

Advocacy & Human Rights
Computers & Technology


We'll work with your schedule.


181 North Bridge StreetChillicothe, OH 45601



  • Customer Service
  • Case Work / Management
  • Veteran Care
  • Basic Computer Skills
  • Social Work




  • Background Check
  • Orientation or Training

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